Monro Muffler Brake

If I could give zero stars I would. Made an appointment for an oil change and tire rotation. Got there a few minutes early and was greeted by a young lady who I told I had an appointment. She found my information and said she had full bays and would get me in when she could. Ok I'm figuring 15 min wait. After 35 minutes of waiting I left. Ive been to Monro several times before this with an appointment. Never have I ever waited that long! Not to mention how hot it is and their AC wasn't even working. Im sorry your love for money is the most important. My time and everyone else's time is valuable. If youre running behind maybe give the customer a call. I would've understood. Just common courtesy. I would have been happy to come a bit later than just expected to sit in a 90 degree room waiting hours. Will not be returning to that location. Take your money elsewhere

I had an appointment for 8:30 drop my vehicle off at 8:15 for an estimate for brake job. I explained to the lady at the counter that I get up very early in the morning to go to work so I needed to make sure that my car was done that day that's why I was not taking it to my mechanic. She said there would be no problem the mechanic would be in at 9:00 and my car would be first. 12:30 in the afternoon I did not hear anything so I called the store for my estimate the Gail who answered the phone told me she would call me back. 15 minutes later she called me back with an estimate of $1,700. I once again said are you sure you can get this done today I don't understand why it took four and a half hours for an estimate. She assured me they could complete the job and I would have my truck back that day. I did not hear from them so it's 7:00 p.m. an hour before they closed I called the store the lady answered the phone and told me she would call me back. 15 minutes later she called me back and said he was just starting the back brakes. I went off, they had my vehicle 11 hours and they were just starting the back brakes. I did not get my vehicle back until the next day. When I received my receipt and estimate I see the estimate the total cost for the brakes was $1, 500.96. I questioned the lady why the estimate only said $1500.96. she said she gave me a $200 discount for my inconvenience. Nowhere on this receipt does it say minus $200. This place is a rip off do not take your car here.

I scheduled a same day NYS inspection for my car and had nothing but an easy and pleasant experience. Both gentleman working were very kind and prompt to getting my car looked at and taken care of in a timely manner. For my first time using Monroe’s, I will definitely be a returning customer and can recommend in confidence to anyone in need of a car service.

So grateful for my Monro family! They help me with all of the essentials. When my tires need air, they are there. When I'm out of washer fluid, they are there. When I decide to take on a project and don't quite have the essential tools (like runningboards), they are there. My Monro family is always accommodating, friendly and trustworthy! All of the things I don't have time or equipment for, they are there. Much love ❤️

I made an appointment to purchase 4 new tires and an inspection for the next day, on line. When I arrived, was told the tires I wanted were not available, so was offered similar ones for the same price. I tried calling several times during the last hour of business but the phone went unanswered. Ten minutes after closing received a message that the car was ready. I did not go to pick up the car until the next morning, only to find that the inspection was not done, so had to leave the car again and come back later to pick it up. Thankfully I was not charged for the inspection due to the delay.