Cook's Tire & Automotive Center

My normal mechanic was getting heart surgery and I needed my 4 tires mounted since I was using a donut/spare. I called Cooks and they mounted them and didn’t tighten the lug nuts properly.. I started to feel like something was off so I pulled over on my way to Hornell (from Andover) and went back home to Andover. I also thought something was weird from Wellsville to Andover (going home from Cooks) but assumed it was road noise and the new tires getting adjusted. Well, I’m glad I checked. At least 6 lug nuts were not torqued tightly when I pulled over and checked. I could literally loosen them with my BARE HANDS. I’m lucky the tires didn’t come off. I went and bought an impact wrench at Runnings and tightened them myself because I don’t trust them to get it right. Never again…. For your safety PLEASE consider alternative garages even if it means waiting. I wish I could post the video I have of me hand loosening the lug nuts but Google will not allow video upload so enjoy the photo of the impact wrench I bought to torque them instead.

Great service! Everyone at the shop is very nice and welcoming! Honest people!

This place is a complete rip off. Bought a van from this guy who got me in the long run. Sold me a 96 dodge that he said needed a new battery and cooling fan as is. Paid 2500 just to get it home and find out the transmission was blown. Sleazy guy at the counter gave me the run around. Took a huge loss on this one. Don’t believe the hype with the stars as they are probably part of his “fan club” most of the people in that town know it as crooks and will not refer that place to anyone. Do yourself a favor and run from this place. Do yourself a favor and go to Whitwoods. Better, Friendly well qualified mechanics there.

They've been very polite and quick services

Horrible...had my truck there 3xs, it was still not fixed. We paid for all coils and spark plugs to be replaced along with a few other other things. Less then 24 hrs later I was broke down with the same problem I originally had. I called and voiced my frustrations and they said I must have a new problem with the truck.... So lacking confidence in them trying to fix it again, I took it to a more reputable mechanic. After telling them cooks replaced all coils and plugs, they informed me that only one plug and coil were replaced, but yet we were charged for all of them. Not to mention cooks doesn't give u any paperwork on what work was done. I will never take my vehicle there again.