Pullen's Truck Center

I had a great experience with Pullen’s Towing and can’t recommend them enough. Justin was especially outstanding—professional, friendly, and incredibly helpful from start to finish. He made what could have been a stressful situation feel easy and manageable. The customer service was top-notch, with quick response times and clear communication throughout. It’s not often you come across a company that genuinely cares about its customers, but Pullen’s Towing definitely does. If you ever need towing services, this is the team to call!

Jacob showed up 10 mins after they gave me an ETA of 30. He is quick. Friendly, professional, and knows what he’s doing I definitely recommend this towing company.

Horrific Experience: Refusal of Service, Extortion, and Harassment on a Police-Dispatched Call. My vehicle broke down on a restricted highway, and after a significant delay with an initial company (Gates Towing), a State Trooper officially dispatched Pullen's Towing with an ETA of 20-30 minutes, assuring me they would take my vehicle to my destination: Eastview Mall in Victor. ​The driver, Jacob, arrived about 30 minutes later. The service was immediately hostile and unprofessional: ​Refusal of Destination: I told Jacob I needed a tow to Eastview Mall in Victor. He flatly stated, "He's not going there tonight the best he can do is about an exit up." ​Undermining the Police: When I reminded him the Trooper had promised the tow to Victor, Jacob was disrespectful, responding: "The trooper would tell me anything I wanted to hear that doesn't mean that he has to do it." ​Price-Gouging: Jacob intimidated me into an unreasonable payment. He claimed he was going to charge me between $500 and $700, and that my insurance company would not reimburse it. He even boasted that if an insurance company called to offer their contracted rate of $210, he would just hang up on them. ​Harassment & Bogus Fee: Finally, Jacob was verbally abusive. He started making fun of me and then charge an immediate, unauthorized fee, saying I "owed him now $123 for having him come out there for something so ridiculous." ​This driver showed a complete disregard for customer safety and professional conduct, actively refusing service and extorting money far above the standard rate for a police-dispatched tow. Avoid this company. I am filing a formal complaint with the State Police regarding Jacob's conduct and his refusal to honor the authorized tow.

Phenomenal service, had an emergency repair done within the time frame the owner stated. Price was what he quoted. I highly recommend.

An amazing experience after we were misled by our roadside assistance team… Johnny was very professional and a super nice man. Thanks for getting us off the I90 just before nightfall.