Cole Muffler & Brake

Eli was really friendly & he creates a friendly atmosphere in the waiting area so that customers feel welcome & they are friendly with each other! My car had a loud exhaust for which I tried fixing at home a couple different ways. That didn’t last. I heard from a coworker how highly recommended this particular Cole Muffler was in Webster. I took it to them & had them look the entire car over to make sure the car was still safe to drive considering that my 1999 Toyota Camry LE Sedan is 25 years old! They said it was. They explained that the car Did Indeed need a Whole New Exhaust system! And it also needed a couple of worn suspension parts replaced. Now at some other shops I would have been very weary of such a diagnosis of needing to replace the Entire exhaust system. But based on the Good Reputation of This shop along with their reasonable explanation as to Why, I believed them & approved the work. The car is now as quiet as an original exhaust system and how the car was when bought used in 2016!

I go to Mavis on Empire Blvd with anything that is within the scope of work that they do, for our 4 vehicles. The reason I would recommend this shop to anyone, is the manager, Joe. He really gets what great customer service is all about and is able to instill those values in the team he has created there. I consistently get great customer service at a fair price with Joe. There was a time when they move Joe to another store; I tried them once; what I nightmare. Fortunately upper management saw fit to return Joe to this store and they have regained me as a loyal customer. I would find it hard to believe that Joe would have been involved in the situation with the Lady who rated 1 star, due to brakes being disconnected during a tire installation.

Joe and Ray do a great job, got me in and out in well under an hour. Always fair, accurate estimates for repair work. And if they can't do the work, they'll recommend someone else who knows what they're doing. The Mavis transition hasn't hurt their dedication and integrity.

It is fantastic when a service is performed as expected the first time, with no need to go back, or, having to go somewhere else to get it done right. The alignment and the new Continental DWS tires seem as smooth and quiet as the original Michelin's, but at a much better price. Time will tell if they last for 55K like the Michelin's. Thank You very much to the crew at Mavis in Webster, NY.

I've been here at this Webster location a handful of times for tires and brake service and have been extremely satisfied with all aspects. From pricing to quality of work to the speed of getting things done...all above expectations and done with a feeling that you're being treated fairly and honestly. Great job again guys...