Terrible customer service in addition to a misdiagnosis or a bad part. I would never recommend this business and I really suggest taking your vehicle elsewhere. We had to get towed to the place on a Sunday night and called Monday morning to discuss the vehicle. We anticipated a diagnosis on Wednesday based on that conversation but patiently waited until Friday to hear back from them. They ordered the part and fixed it on Tuesday. We really didn’t have a problem with waiting but being from out of town we missed a week and a half of work. Now it’s 1 week and 2 days later and we are broke down AGAIN! Same issue… Either the part they got was bad (and we are going to have to go through warranty work with out of state complications) or they misdiagnosed. A transfer case was replaced but it might have been the actuator all along. I just wish they cared about the inconvenience this has been and they attempted to understand/explain the warranty they sold us.
View on GoogleSeneca Auto Sales & Services
Mechanic in Waterloo, NY
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About This Shop
A trusted independent automotive service facility in Waterloo, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Bought a car that was a pile of trash that did not work. Everything was leaking on it.
View on GoogleAssume... Took me in and did my inspection. Accommates best they can. Very busy. Friendly. I watched him with others and I like the way he does business. I highly recommend! Thanks again.
View on GoogleI take my truck there for all service related issues. They usually get right to my truck after I drop it off. They communicate well regarding the request to "check and advise" before going ahead and making expensive repairs. Never had a bad experience with the service they provided me. I'll continue to take my vehicles there as they need repair.
View on GoogleStu and his staff are always professional and I believe they are very honest. Have had three different vehicles in their shop and always satisfied. He is a car guy - who best to fix your vehicle!
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