Hart Towing & Service LLC

With any car breakdown on the NYS Thruway, you worry if 1) The towing company will take long and 2) If the driver is friendly. I can vouch that if you need a tow on the NYS Thruway in the Waterloo area, Hart Towing is great. Then on top of that, if you get the chance to have Steve as your tow driver, your day will end on a great note. He arrived in 22 min after I called in for a towing service, then on the ride, Steve with Hart Towing made the trip SUPER comfortable. Great customer service, great towing service and super fast response

Hart's Towing were my guardian angels on a night that went awry for my partner and I. Long story short we were given an unsafe vehicle from Avis and budget group don't ever recommend renting from them. Got into an accident on the NYS Thruway on a cold night, but Steve my toe operator from Hart's couldn't have been nicer. He swooped in out of nowhere like a guardian angel, had our rental vehicle up on the tow bed within seconds, An offer to give us a ride and drop us at a safe location that was right off the Thruway. My phone was near dead and he gave me a charging cable to make sure that I was able to call for a ride home. Also the rental company has been trying to screw us over, and Karen from Hart's has helped us protect ourselves, and been nothing short of wonderful. I was in contact with her, and she called me and let me know that the rental company was there to pick up the vehicle. Before I could get there and take good pictures of a tire that blew out in the light of day, the retrieval company showed up. Knowing that this was my last chance to get good photos to prove the damage was not my fault, Karen offered to get the photos for me which she did and texted them to me. Bottom line, If you're in Phelps, Waterloo, Geneva, or anywhere within their service area, and need a trusted partner to help you get out of a jam, Hart's Towing & Service LLC is it. Thank you to Karen, Steve and the wonderful staff. I would send you a fruit basket but I'm not sure it would still be good by the time I send it from Oregon ;)

Steve from Hart Towing couldn’t have been nicer and he made the whole experience pleasant over all. I broke down on I90 and Steve was there in 30 minutes. He was very knowledgeable and personable. I would highly recommend Hart towing. Very professional operation with skilled drivers at the helm! Thanks again!

They have helped me now twice once to get my car to the shop when I lost power steering and also when I locked both sets of keys in my car! Karan Lynn and Steve are all kind and know how to get the job done! Didn't have to wait long both times. Would for sure recommend hart towing to anyone!

Very friendly people. My car broke down on highway. They are able to pick up my car very quickly and even drive me to the nearest hotel. And they also helped me to mail back my license plate because I forgot to pick it up.