Miller Hyundai Service & Repair Center

So far I'm not impressed took a month to get in for a water pump still not fixed right couple of other things addressed as well which are also not right yet waiting for a call back to get an appointment I guess I'll have to keep posted on that we'll see seems like they don't care very much about the after the sale service

Work was done on time when scheduled. I had to wait, since I had no other transportation, although they did offer drop off and later pickup. The waiting area was small, but comfortable. There was complimentary water and coffee, and a vending machine with snacks. Restrooms were handy and clean. I was getting recall work done. They gave me a voucher for a free car wash within 30 days. All good, no hassle.

Everyone was extremely nice and helpful. Waiting room was very nice. Thanks for my coffee and bag of pretzels. I got my oil changed yesterday and today 2 new tires. It didn't take long at all Ian was very helpful. Thought my car was leaking gas they got it in the shop ASAP. These people are wonderful 💜

I have a 2021 hyundai kona electric that became completely disabled in a parking lot on thursday oct 17th after my bf and i were given the wrong 12v battery at an auto parts store to replace the one in my car that had died. We realized when attempting to install it that it was the wrong battery and got the right one, but the damage had already been done and the car still wouldn't work. Miller hyundai was the closest dealer so i called them and had it towed there that day. They said tentatively that they'd look at it on monday the 21st. Late monday afternoon after not hearing anything from them, i called and spoke to a woman who said that they had the vehicle in diagnosing it and would call me back when they knew anything. Wednesday around 11am i got a voicemail from ian at miller hyundai saying they needed my address in order to bring my car in. I was working so asked my bf to call them back to give them our address and question why i was told on monday that they were looking at my car if they weren't. Apparently there were two people with the last name "turner" in their system and this confused them. Ian laughed about it but i was pretty upset and tried to explain as politely as i could that i had given them more identifying information about myself and my vehicle than just my last name and it was an unprofessional mistake that should have been noticed sooner than 2 days later. Ian apologized and said that he would get my car in right after our call. My bf also called a little after that as i had neglected to tell him that i'd already been able to get in contact with them myself, and ian told him that my car was at that time in the shop being diagnosed. When i hadn't heard from them by thursday afternoon, i called again and ian said that because my bf had "yelled at [him] for 15 mins", my car wasn't their first priority and they'd get to it eventually. (Note here that the length of the call my bf made to them was 5mins 28sec, including him going through the automated system and waiting on hold for almost two minutes..he actually spoke to them for less than 3 minutes). Ian hung up on me and then i spoke to a woman, threatening to take my vehicle elsewhere. She took over the service on my vehicle and within a few hours they were able to tell me that it was a blown fuse probably caused by installing the wrong battery. They had to order the fuse, it would probably be fixed monday. On tuesday my car was done, and when i was able to pick it up on wednesday afternoon, the radio and screen weren't working. I called them about it and they so much as told me that they knew there was another problem with my car and just didn't care or say anything to me about it because they fixed what i had brought it in for. It was driving fine so i just went home and once there was able to diagnose, acquire the part needed, and fix the problem with the screen myself in about 30 minutes. It was another blown fuse. The moral of this story is that miller hyundai is an absolutely deplorable business and i would highly recommend either fixing it yourself or waiting the extra month+ to have a different dealership work on your vehicle. Thanks for listening.

Always great service. I'm an older person and have always been helped and treated with respect.