Matthews Collision Center

A few months ago, my 2019 Subaru Outback was in a minor fender bender, and as long-time, loyal customers at the Matthews dealerships, we figured that Matthews Collision would be a dependable place to fix my car. It only took them about three days to "fix" the damage on my car, which was nice; however, when returning home, I noticed that my front bumper and fender were misaligned. Once I saw this, it took them another 2 weeks to look at it- a heated phone call with the manager and another week for them to get it in to "fix" the bumper again (the part they needed allegedly arrived days prior but "forgot" to call us in) so finally, I take my car back and guess what- the bumper is still misalligned and sticking out, and I have to push it back into place when I walk out to my car, awesome! The staff brought me back to the workshop and told me that “this is the best it is getting…” A similar situation happened with a friend of mine's 2020 Nissan Rogue, where she also brought her vehicle here, where it was improperly repaired. Her bumper also pops out and has paint overspray on the side of her vehicle. What did Matthews Collison do? Oh, they couldn't find any time for them to fix their mistakes and ended up ghosting her (it's been months). And also, read into other reviews here and notice their issues with quality control. Save yourself the time and do NOT go to Matthews Collision unless you want to waste time, money, and your sanity. I have attached photos of my Subaru on the day of the last “fix,” August 20th and then the last time my bumper popped out, August 31. Update as of September 5th: After my review, they were able to get me in and repair my bumper correctly. It looks great now, though I still would not recommend taking your vehicle here, as it was such a hassle dealing with them. The bumper should have been fixed the first time, and when it wasn't, it should've been fixed correctly the second time, and I shouldnt have been told that it was the best it was going to get, as it is perfect now. But, in the end, we are happy with the outcome of my Subaru.

Two weeks for a bumper repair…? Chris (Manager ?) is very nice but the updates to our repair were not truthful or reliable. An apology for repeated delays would have been nice and well received but what I received was finger pointing why our car was not repaired on schedule…. So, that being said, when we needed our car for an out of town trip this week and it was not available….. Until closing now this Friday and with the weekend Matthews being closed, we now have to wait to pick up our vehicle Monday morning….. May 11th. Mathews said we could have our vehicle ready May 6th…. Note to self and others…. I hope what I pick up Monday is a beautiful repair…..

The folks who work here are unprofessional and incompetent. I paid in cash for work. (I had a small dent and busted a rear reflector). They kept my car for days, waiting for insurance, after I had already explained that I would be paying out of pocket. In all that time, they still failed to order the parts I needed. I had to bring it back in another time due to this and it still took entirely too long to do the job. My vehicle was completely operable. Getting the work done was optional and cosmetic. Because of them, I was without my vehicle *twice* for prolonged periods. They did not apologize or offer any type of concession. I wouldn't say I would give them zero stars. They deserve their one star based solely on the mechanics that did a decent job with the repairs.

Sent my wife’s 2015 Equinox to Matthew’s Collision and just absolutely blown away. These folks were amazing every step of the way. Professional and down to earth at the same time, kept us updated with the progress every step of the way and the car came out beautiful. Such a great crew of people so when we needed them for my 2024 Ram Warlock they were there and happy to help. The only collision center we will use!!!

This is the most unprofessional worst body shop I have ever came encounter with. In 2019 they worked on multiple parts of my 2013 Chevy Camaro. It was a big project and I knew it would take a long time. However, they lied about the timeline multiple times. They were incredibly rude and disrespectful to me when I would ask questions about my car. My car came back with orange peal paint completely unacceptable, yet they wouldn’t fix it. After a year of my car being supposedly fixed the paint cracked exactly where they welded the quater panel together. I had to go somewhere else where they fixed my drainage system from my sunroof that they never did allowing it to leak in my trunk. My passenger door that they replaced was not put on correctly and I had to get that fixed. My rear windshield had to be reset because it was put in improperly, clearly not even on both sides. Also, the cover to my gas tank was perfectly flush to my car before the accident, after the repair it stuck out and was no longer flushed. When I pointed this out to them they argued with me and told me it was like that before and that there was nothing they could do to fix it. Turns out it is fixable, I went to someone else and got it fixed, he said it should have never been an issue. This was just lazy work. To this day in 2024, 5 years later after receiving my “fixed” car, it still needs to be fixed. The paint was never sealed correctly therefore water is getting under the paint and is starting to rust exactly where they repaired. In the many years I had my car before this repair I had 0 issues with the paint or rust. If you want a body shop that cares not only about the vehicle they are working on but the customer as well go to Yager’s Body Shop located on Conklin Road