West End Auto

Went in for an inspection. Was in and out. Very good service

Always reliable! True to their word. Best mechanics in area. Great family owned business and they are always there in a pinch. Always give great options and never try to upsell on things you don’t need!

Very unprofessional on the phone . When speaking to the guy about my car he makes the place sound like they don't care about you or your car and that when they get to working on your car they get to it and if they can't figure out what's wrong with your car they move onto the next car and go back to your car at their convenience . I'd give no stars but I had to pick a star to leave feed back about this place . Best advice I can give is take your car somewhere else cause your car ain't a priority if they can't figure out whats wrong with it .

Horrible experience! My vehicle got towed there after being crashed into, and they took there sweet time to make profits off my insurance company. I've called them many times asking them what was going on with my vehicle since the accident, and got no answers.. just oh, we'll get to it. Poor communication. Very unprofessional. My vehicle sat there for nine days with no answers for me. I just wanted my vehicle out of this place so I asked for it to be towed, and they charged me out of pocket $400.00 for a tow from Oriskany Blvd in Utica to York Street in Utica... while collecting the money from my insurance company. Just awful! The tow guy Dave is nice, but the rest are something else.

The absolute worst place to get your car worked on in New York state. They passed my car with only two posts on the front two tires cracked and broken rotors which at any time could have hung up my calipers and sent my car off the road. These people and shultz's used auto sales where the shadiest people I've ever dealt with as in buying a car and getting it fixed. If you have anyone that you love riding with you or children in your car do not take it here do not buy cars here and I wouldn't recommend doing any business with these people.