Village Drop Shop

I had some work done on my Kia not a simple job. They were great. They were reasonably priced and professionally staffed. This will be the shop I use from now on. A bunch of great people who actually seem like they care about the customer and their concerns.

I stopped using the Drop Shop a while back because they were always so busy and a garage that opened recently nearby were not. Big Mistake. I asked the garage to install new struts and in doing so they ruined my transmission. They reluctantly installed a used transmission and destroyed that one also. During one of my many trips back there to fix leaks they got in my car with a tool in their back pocket and put a 6" tear in my driver's seat. They denied this and said I got them with the transmission? They did not stand behind their work and told me to come pick my car up. We're happily back at the Drop Shop where we've had nothing but excellent service. Mike B. even hooked me up with another vehicle! Thank you, Village Drop Shop.

I brought my VW in because I had a power steering leak. I had to refill the reservoir about every 40 miles. When the mechanic(s) at the Village Drop Shop first checked, the secretary told me they looked at the lines and said they didn't see a leak. I told them I was not imagining this... keep looking. Soon after they said they found the leak. I went in, paid the $586 fee and was glad to have my car back. A week later the reservoir was dry, so I took it back in. After further research they told me that they found the leak AGAIN! The mechanic said he had never seen a leak like this before and it was going to cost me another $1900 to fix. Say what? I told them that if I knew this in the first place, I would never have paid the initial $586. It's an older car (2002) and $2500 (total) to fix it was more than I was willing to spend. I said I might consider having the work done if they subtracted the $586 from the $1900 since the work they did previously wasn't necessary. They refused and nothing ended up being fixed. I have been using their services for the past 3 years and already made one exception to their work when they only partially fixed an emergency brake. This is because the mechanic was anxious to get home for the weekend, was in over his head and didn't allow himself enough time to do the job right (I had told them before bringing the car in that I needed it that weekend). But they are close and nice so I decided to give them another shot. A BIG, expensive mistake! I think if you can't guarantee your work, you shouldn't be in business. If you don't know how to fix something you should say so. Otherwise, it's strictly amateur hour. Now it's my turn for refusal....to ever use to The Village Drop Shop again!

I brought my car in for an inspection and alignment, and 2 new tires mounted and balanced which I brought in myself. Had one small leak repaired on another tire. Total cost was almost $800. They charged me for an inspection. They told me on the phone that the car will need brakes but that it will pass this time. But very close to needing replacement. They said it needed tie rod ends for the inspection and alignment. I agreed to that. When I picked up my car they said that it failed the inspection due to the brakes. I said that's not what u told me on the phone, but still charged me for the inspection. They said that the pads sensors are touching. THEY AREN'T BY THE WAY. AFTER THEY REFUSED to refund me for the inspection I left. I brought my car to a a reliable place and it passed with no issues. They said my brakes are fin. I will never bring a car or even a wheelbarrow to this place ever again

Mike and his team were amazing. My car was well taken care of by Mike and Mel. I was walked through the upcoming care needed and given options for how to maintain my vehicle. I highly recommend this shop.