Goodyear

Went to Tonawanda Location. Had 10am appointment. Dropped car off and was told one hour to hour and a half. Came back in one hour and forty five minutes. Car was never brought in, told another hour. Totally forgot about car I believe. Will not return.

they charge pink tax for women. i didn’t believe it when i read it from another review but it’s true. they tried to overcharge me for every little thing for my brake and thank god i knew a thing or two from my partner and immediately realised their prices. do not come here if you’re a woman!!!!

Came in for a wheel alignment check, found an issue and didn't waste my time doing the alignment check because of it. Instead the tech brought me in and showed me the issue, pointed out what parts needed replacement and educated me on the matter. Very friendly and professional. Spoke to the manager and was very appreciative of the praise and made his day. Great staff here.

⸻ Ladies!!! Warning — do not go here!!! Pink Tax alert!!! I went here yesterday for my inspection. I had an appointment, but it still took an hour and a half. They told me my caliper piston seal was leaking and that I had a small bubble in my tire. Then they came out to tell me the repairs would cost about $1,400. On top of that, they claimed I failed because the rubber on my wiper was torn — which seemed ridiculous. I asked them to speak with my boyfriend on the phone since he handles all the maintenance on our car. Over the phone, they told him it would be about $2,000 — which is not what they told me in person. My boyfriend said thank you, but we were taking the car home. When I went outside to take pictures of what they were talking about, I saw that they already had the brake cables off — meaning they had started work on the car without my permission. We took the car home, bought a new caliper from NAPA for $80, and replaced it ourselves. The next day, we brought the car to Mr. Tire in Niagara Falls. Within 15 minutes, the car passed inspection — with the same tire and the same wiper blade. I understand not everyone has the time, resources, or knowledge to do car maintenance themselves, but what infuriates me the most is that Goodyear tried to take advantage of a 22-year-old woman without even thinking twice. They clearly didn’t expect me to say no. Do not bother going here. I don’t know if this is a big chain issue or just this location, but either way — beware.

I have had the most frustrating experience at this establishment, which I can confidently say has the worst customer service I've ever encountered. Each time I schedule an appointment, without fail, I receive a call about four hours later with some excuse that seems completely fabricated. They always tell me that the technician will be leaving at 5 PM, and as long as I arrive by 3:30 or 4 PM, everything should be fine. So, I make it a point to get there by 3:45 PM, walk through the door, and inform them of my arrival. To my dismay, the technician then claims he thought I was supposed to call him. This is incredibly frustrating because that is not what the message I received indicated at all. He then disappears into the back, presumably to check if he can assist me, but he reemerges almost immediately, stating that he is too busy with another job to help me. This entire situation is bewildering, and it's clear that there is a severe lack of communication within their team. It's incredibly unprofessional to provide customers with conflicting information. I even have the voicemail as evidence to back up my claims. It’s disheartening to deal with such disorganization, and I hope they can get their story straight before misleading their customers again. Why even make an appointment on line because they will just call you and come up with some excuse if you are open till 6 then everyone should be there till 6 because it let me make an appointment..