Walt's Automotive Service

This really sucks, I don’t like leaving a bad review but my trust is broken and i don’t want to come back. I came in to get my tires changed for the winter and asked for them to check on my steering wheel as to why my horn wasn’t working. Tires were changed, and told me it would be another 400 dollars to get a replacement spring. 200 for the part and another for labor. I found the part i need for my car online for $12…. $400 feels unreasonable for a spring in a steering wheel…. A week or two goes by and my tire is leaking air. It was a slow leak and got worse when driving. I kept pumping it with air since i had no idea. Couple days passed when i wasn’t using my car and suddenly i have a flat. i had a technician look at it and says that whoever put my tires on may have broken the valve stem during the tire swap. I called Walts to ask what they can do about it and they told me that the valves shouldn’t have been touched and that i could come back and fix it but have to wait a week or two. This whole situation has left me stressed with no resolution or even an attempt to make things better. really bummed out :/ edit: I had someone from Walt’s call me and he was apologetic about the experience. Obviously would love to have this kind of customer service when i called the first time but i do appreciate the attempt to make things better and to address my concerns from the outcome of my last experience with them. It was very professional. I wish much luck to this company, thanks.

Walt’s Automotive did an outstanding job repairing my Mini Cooper after it was badly damaged in a snow-related accident. Since there’s no Mini dealer near Syracuse, getting the necessary parts took extra effort, but they handled everything professionally. After about a month, my car looked like new and drove perfectly. They also provided a great rental car and coordinated directly with my insurance company, making the whole process smooth and stress-free. I feel very lucky to have had them repair my car!

Have brought my car here numerous times and have had nothing but great experiences! Most recently, I brought my car in to get detailed and they did an amazing job, car looks brand new!! Highly recommend

Walt's repaired my car and did a great job. They were helpful communicative throughout the whole process. On top of fixing everything with my car, they also deep cleaned it and made it look brand new before returning it. Very kind staff. Thank you!

Larry and his crew do great work. Had one vehicle go in and came out look brand new at a great price. He handled everything perfectly and now he will be taking care of my second vehicle. Highly recommend.