Upstate Imports Auto Repair Syracuse LLC

Tony and His team are real car people. I had them walnut blast My 2014 E63 AMG wagon. I was given a full car inspection. Kept notified of progress of the service and sent some before and after pics of the valves. The hourly rate I feel is reasonable. I won't hesitate to bring the car back when I get a task I can't fix Myself.

Brought my Maserati in for a serpentine belt replacement and a checkup. White glove treatment. Some of the best service I’ve ever received. These are real car guys. Technicians. They gave me comprehensive information and brought my mind to ease on a compilation of owner concerns. Fantastic communication and updates throughout the whole process. I felt like the pricing was extremely fair; especially compared to the soaking I’ve received bringing her to other shops. If they can work this well on Italian? I can’t imagine what they couldn’t work on.

Upstate Imports helped me address some alignment issues that I’d been chasing for years that others couldn’t figure out. Great knowledgeable guys. Thanks again, car drives better than it has in a long time.

My daughter’s car began leaking antifreeze and overheated while she is away in College. I reached out to Tony. He immediately put my mind at ease. He runs a very professional shop. My daughter was able to drop the car off at a clean, safe and friendly environment. Communication was prompt and detailed. The car was inspected top to bottom photos taken. All issues were noted and shared. Then the leak was identified, diagnosed and a second detailed report with photos was shared. I was given the option to repair some small issues along with the major repair of replacing the water pump and thermostat assembly. A quote including labor and materials prior to work was provided and agreed upon. The car was taken in right away work began promptly and the car was dropped off late Tuesday and returned by Friday afternoon. This communication all took place via phone, text and email. I couldn’t be more happy and am extremely grateful that Upstate Imports was able to get my daughter back on the road quickly and professionally.

Excellent Service. Diagnosed the problem to be a faulty auxiliary radiator on my Jaguar F- Pace SVR on Wednesday morning. Repairs done by the end of business day on Friday. Amazing turn around! A friend of mine bought his previous vehicle (Land Rover Sport) through them. He recommended Tony’s Upstate Imports to me. Couldn’t be happier with the service I received. Extremely satisfied customer. Very knowledgeable and highly efficient service technicians. Pricing was very reasonable. I finally found a mechanic I can trust with my vehicle. Thank you!