Romano Subaru Service

Big thanks to Julian in service and technician John who fit our daughter’s car in when it was making a squealing sound on a busy Saturday when I came in for our car the day before. She had a drive like 3 hrs Sunday to return home and we were afraid of a belt issue. They did a FULL assessment on the car with a thorough video w other recommendations. They stayed past 12 noon to get it done. We feel so much better knowing she will be safe. Great communication to us at every step! Thank you again guys.

I live in reality so every visit is judged by the circumstances. I have always had acceptable service.

I love Romano Subaru Service! All their staff are extremely knowledgeable, professional and very polite. They are very upfront with the problem and cost. They have a beautiful waiting area stocked with bottled water and coffee for your shorter waits and I can always schedule a loaner car for longer waits. This is where I will always go for all my service needs for my car! Thank you for everyone who works here! You are all appreciated!

They lied to me. Told me “it wasn’t really possible” to program a key fob for me without having an existing one ( I lost my keys) They told me sending parts of my car to the manufacturer was my only option. I understand it might be Subaru policy to do this…. however times are really, really tough for a lot of people right now… you don’t have to blatantly lie to people when there are other options. They quoted me at $1500 along with a two week wait. The estimate they gave me in an email was $170 lol. They were aware of my situation but didn’t bother telling me ANYTHING until AFTER I had my car towed there (to include the two week wait 🤷‍♀️ they didn’t mention a thing) Anyways a locksmith took care of me on the spot for about $1200 less Update: Now they want to argue/harass me over text instead of apologizing for the inconvenience and money (tow and Ubers) they made me waste from their inability to communicate and predatory pricing/policies. . I suggest anyone who is considering taking their car here also looks at their Yelp! reviews. Might have a decent rating here, but that one is a different story. At least they were nice enough to tell me about the recall that they didn’t take care of even though my car was there for 10 hours and I had an appt! How thoughtful I love Subaru and plan to buy a new one this summer, needless to say I WILL NOT be choosing Romano

I recommend verifying your appointment and the work to be done and any particulars when you visit service. We needed a loaner car and we specifically said that to the person on the phone and they told us they couldn't schedule it for a couple of weeks for availability of a loaner. When we arrived they just had a schedule for drop off. Thankfully they were able to accommodate us with a loaner that day I would have been a little upset and given a three-star review if they hadn't been able to do so. Overall good people!