Pep Boys Auto Service & Tires

I paid to have my car repaired at Pep Boys, but within just 2 days after I picked it up my car it started having issues again. When I brought it back, instead of honoring their work, they charged me for additional diagnostic fee. They claim “it wasn’t related to the previous issues”, which is impossible in just 2 days my car is broken again? They want me to pay more money to fix the same problem. Which is BS. Very disappointing experience and poor service. Please DO NOT waste your money and time here. The worst shop in Syracuse.

Terrible you would think they will install your tires right and very slow service I spent two days with this shop for the same service I paid over $1900 for tires now my car shakes in the front the only thing they can suggest is the rotate my tires when they they didn’t even have the proper equipment for my vehicle in the first place nor could they perform an alignment after installation

Purchased.tires, tire installation no issues. Was told that the wheel bearing and tire rod need replacement to ensure tire warranty. They were unable to do the repairs at the time of tire installation, no problem. Appointment made at 10am the following week. Brought the car in before 9am the day of appointment. Called around 3om, was told that they just started and needed more time, possibly over night. Then said I needed to make an appt. The man was VERY rude to me, probably because I was a woman. I asked why the car wasn't started at the appointment time and i was told that inspection repair takes priority. So why did I waste my time making an appointment that they didn't take seriously? Got my car back 7 hours later, still not fixed. I will not be going back there.

It was New Year’s Day, I was on my way to catch a flight to see family. My tire exploded on the way. So many nice people i spoke with but a lot of their stores were closed and they were unable to help. I called and spoke to Sir Tim and he was very excellent and even told me if I use their towing it will be cheaper. They were the only people available to help and my last resort. Gary who towed my car was like an Angel out of a movie! He was absolutely awesome, kind and was a huge relief for me as I was about to miss my flight. Wonderful! When I got to Pep Boys our friend Sir Tim was wonderful to welcome as was the team with their smiles. They love helping people first and foremost and after they love doing their work. Sir Tim and his team, Peter and a younger friend all made it all quick and easy. I did not even care to look at how well the work was done because I firmly believed in them and their professionalism. Way to go to step up guys! Really appreciate you guys and your help. Couldn’t have made it home without you! You guys are the best thing in the 50 mile radius in the Syracuse area! Thank you for everything. Please keep doing what you do best! Appreciate the rescue! ❤️ God bless you and your families! Have a wonderful new year! 2026! You got mine started on the right foot, or right tire! 😊

absolutely terrible service. made an appointment for two vehicles to get new snow tires put on at the same time and when we arrived they said they could only do one at a time. the first one took 5 hours, and then we dropped off the second car and that one got done right as they closed. when i picked up the first car, they forgot to give me my other tires so i can have them for when winter was done. it was a complete disaster. fast forward a month and i can't drive either car going faster than 45mph. took it to my cousins shop and both of the cars tires were completely unbalanced. which balancing is a part of the routine when you get tires put on. when we called after we found out the first car was unbalanced the person who answered the phone was completely brushing us off and basically didn't care. we called customer service and they never reached back out or anything. if it was just one car that would be understandable. i know mistakes happen but both vehicles not being balanced is insane. and completely unprofessional. shouldn't have to pay 160 dollars for both cars to get balanced when i paid pepboys to do it. definitely will not ever come back to get anything done with my car.