Monro Auto Service and Tire Centers

Hands-down the best mechanic in the Syracuse area. I've come in a few times for a wide range of things (new tires, oil changes, inspections) including having them replace the engine slash shield underneath my car. They have always been extremely communicative, very quick and efficient, and the quality of their work is unmatched, especially at such a reasonable price. The manager, Chris, is very friendly and always willing to work with you to make sure you get the best service. Scheduling is super easy through the website, and I've never had any issues with them getting the work done on time. I tell everyone I know to go here, it's just so much better than getting work done at a dealership or somewhere else. I really can't say enough good things about this place. The whole team is wonderful. They've always taken the time to talk through my options with me and I never have felt pressured to get more work done than was necesary. They also give you a little rundown sheet after inspections and workups to let you know how all the different parts (brake pads, filters, tires, etc) are doing and when you might need to get them worked on or replaced. Super helpful.

I found myself suddenly with a flat tire with needing same day evaluation. They were able to book an appointment for me on the day I called. They seemed very knowledgeable, reviewed my options, With me, were very courteous and helpful and resolved the problem efficiently and effectively… I was very appreciative.

I am beyond disappointed with the service and lack of professionalism at this location. I had two back tires replaced here on Friday, and this morning, my car began smoking heavily while driving. For safety, I brought it back immediately. From the first phone call, the customer representative was dismissive and had a clear attitude. When I dropped the car off, he later called me claiming there was no issue because the "tires were fine," essentially implying I was making it up. I actually had to leave work and return to the shop to show him video proof of the smoke. Even then, he remained argumentative and rude, stating he "didn’t see anything" despite the clear evidence. I ended up being spoken down to and treated as if my safety concerns weren't valid. After spending significant money here just days ago, I expected professional troubleshooting and basic respect, neither of which I received. I would not recommend this shop to anyone who values their safety or expects decent customer service.

All I needed was a tire that was covered under roadside hazard. When I left the car was making a noise that sounded like the tire was coming off I called the next day to bring it back in I was told it was not their problem that there was other things wrong with my car and that's what was making the noise even though it wasn't making any noise before I brought it in for a tire.

What started out as purchasing 2 tires ended up as a 4 tires. However it was needed. It was not only tires break pads, rotors, control arms oil change. The bill was pricey however it was needed and I am thankful that they worked with me. They taught me about car parts , showed me the old part. I feel did a great job thank you, only it was confusing with online ordering.