What started as a rough night turned into an outstanding customer service experience. After getting towed around midnight and spending the night walking back and forth in the rain, we were not exactly having the best time. From the moment we arrived, Nick, Diane, and Kyle were incredibly helpful. They took the time to explain everything clearly, answered all of our questions, and made the entire process as smooth and stress-free as possible. Their professionalism, communication, and positive attitudes truly turned a rainy Saturday morning into a sunny Saturday afternoon. A huge thank you to all three of you for your help and outstanding service. Hopefully we won’t have to see you again anytime soon, but if we do, we’ll know we’re in great hands.
View on GoogleFirestone Complete Auto Care
Mechanic in Syracuse, NY
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About This Shop
A trusted independent automotive service facility in Syracuse, NY, specializing in general maintenance, diagnostics, towing, and tires. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:00 AM – 7:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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I stopped in to get my oil changed. They managed to fit me in based on my work schedule. Very nice front desk associates. I appreciate their customer service. Thank you to Diane as well. I’ll be back for new tires before winter. 😊
View on GoogleI had an outstanding experience at Firestone Complete Auto Care thanks to Diane! From the moment I walked in, she was welcoming, knowledgeable, and genuinely cared about making sure everything was handled right. She took the time to explain what my car needed in a way that was easy to understand—no pressure, no upselling, just honest guidance. Diane kept me updated throughout the process and made what’s usually a stressful situation feel smooth and easy. It’s rare to find someone who combines professionalism with such a personal touch. Because of her, I’ll definitely be coming back! Thank you, Diane, for going above and beyond!
View on GoogleDiane at the front is the sweetest ever, very welcoming, and informative. They also helped with air in my tires before my appointment, and the appointment was smooth. Clean space, nice workers. Will be back
View on GoogleI brought my vehicle in with no appointment in the middle of a weekday because of a leaking tire, the staff at Firestone took a look at it and had me back on the road in under an hour. Great service from everyone, especially Leonardo, Diane, and Russ at the service counter.
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