Cuse Car Care

Great customer service speedy fast and have excellent reliable vehicles best experience I've had definitely highly recommended 👍 👌

I took my vehicle to Cuse Car Care because it had a coolant leak and several error codes related to emissions and the air-fuel mixture, which was a serious issue that honestly caused me a lot of stress. After inspecting the car, they charged me $1,100, assuring me the problem would be fixed. Even though it was a significant expense, I trusted them. They supposedly replaced the thermostat and other parts, but when I picked up the vehicle, it was running the same as before. Yes, the check engine light turned off at first, but two days later it came back on, and to make matters worse, the coolant was still leaking. After checking the car myself, I realized the coolant leak was caused by something very simple: a missing screw in the coolant housing, which I fixed myself. This is something extremely basic that they completely overlooked. When I returned to the shop and told them this, they showed no interest at all and took no responsibility. I explained that the issue had not been fixed and that it seemed they charged me for repairs that did not address the real problem. They tried to look into the dashboard warning light again, but they clearly did not know what the problem was. Eventually, they told me there was another leak and that I needed to pay an additional $700, which is unacceptable, since this should have been detected during the initial diagnosis. To make things worse, when they returned the car to me, a person named Nick warned me that the vehicle was moving strangely. As soon as I drove out of the shop, the car began to move in a chaotic and unsafe way. I immediately returned and discovered that they had not properly tightened or secured the bolts on my vehicle, leaving it in a dangerous condition. If I had driven onto the highway like that, the risk of a serious accident would have been very real. My experience with Cuse Car Care was expensive, frustrating, and unsafe. They failed to fix the original issue, attempted to charge for additional repairs without a clear diagnosis, and returned my vehicle in an unsafe condition. I do not recommend this mechanic under any circumstances.

Had a wonderful experience here! They helped me out when I was in a tough spot. Got my car in and out that day and it wasn’t overly expensive. Everyone was super pleasant and helpful and seemed honest. Will def be going here for all my car needs now!

Had bake service done recently on my truck.Came highly recommended by friend.Nick was great to deal with.Was impressed with efficiency honesty and quality of service.Very reasonable priced . Have been looking for new mechanic ..I have now found them.

Had a flawless experience from start to finish! These guys are phenomenal! My brakes had gone bad and these guys got me in lightning fast and completed the job same day! My car is driving like new! Cory and Nick are the go to guys around Syracuse ❤️