Monro Auto Service and Tire Centers

Made a same day appointment, fast and easy. My car was taken in and inspection was done and I was out before my appointment time. Staff very pleasant and professional.

Im from Michigan & new to Lockport. Monroe got my car done in a timely manner. I had an issue with my tires and they realize how the issue occurred and were honest enough to take care of it. I was very pleased to have my car serviced there.

Total scam. Went there specially for a problem I was having with my driver side axel and tire. With squeaking happening more frequently everytime I press the accelerator and the brake. I told him about the context of how another shot could be months back about the same axle issue that I couldn’t afford at the time being and that’s all I wanna done besides the oil and rotation. They said it would take an hour. After the initial hour, I was explicitly told That there was no problems with my front whatsoever, Even though I specifically asked them again just to clarify. Instead, they claimed it was my brake cylinders in my rear tire (somehow) Even though I never heard a single sound coming from that side. They then quoted me $1500 Which was 400 more than I was willing to spend based on the previous quote from the previous shop. But I trusted them that they knew what they were doing, and so I went with it, without even checking to make sure they weren’t pulling a fast one on me. So imagine my surprise when About an hour after I leave the shop. (With the job taking 5hours btw) when the same noise is STILL there expect even louder sounding like my Driver side tire is about To fall off. You know, The same exact reason side tire that I went in there for the first place. The one that they explicitly said was good, And in explicitly charged me $1500 to fix an unrelated issue with the back that had seemingly no problems. I get having to run a business, I get having to make money, But they would’ve just as easily If they at least had the common sense to fix the problem that I was having in the first place instead of misleading me by saying everything is fine. And then upsell me to “fix” A problem that I can’t even trust that I needed. A rip off would’ve at least fixed the initial problem, A scam would’ve ignored it entirely and convince me I need their solution to something completely different. I recommend you go anywhere else. Your Money is better spent shoveling into a fire for kindling

Great service and was able to fit me in and complete at last minute. Manager was very knowledgeable and helpful. System is working well. My only complaint is the price. It seemed a bit pricey and high. Charged an extra $113 just to replace an $60 air filter. Seems like high mark up for parts etc. This will probably keep me from returning in the future. Replaced heater blower and resister and air filter. Total $1025. Seems very high

Thank you Monroe for the service of my vehicle. My entire experience was nothing but positive! I’m a handicapped person and before I could reach the door it was opened by a wonderful service worker. Not only did they change my oil and rotate my tires but they let me know how dirty my air filters were and changed them as well. The entire staff was so helpful and friendly! I would highly recommend them for your next service need.