I came to Monro Auto because of the high reviews, but now leaving 1 star. I went on vacation, dropped my car off on 6/1 to get fluids changed, cabin & air filter change, oil change, & to get my ac freon recharged (ac blows hot air/possible leak). I talked to the mechanic on June 2nd and 3rd, he said they would run the dye and see if I have a leak as well as charge my freon & the other services. Cool, great, price was agreed on. I go to pick up my car today 6/16 and the freon leak check and recharge is not listed. I ask the mechanic (different one) did they check to see if my ac had a leak and did they recharge my freon. He tells me their machine they use to do the ac is broken and he doesn't know when it will get fixed. Why am I just hearing about this now? And to make matters worse, he doesn't know if there was a leak found or not and if my ac was recharged. Anyone know of an honest mechanic?
View on GoogleMonro Auto Service and Tire Centers
Mechanic in Schenectady, NY
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About This Shop
A trusted independent automotive service facility in Schenectady, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:30 AM – 7:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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The man behind the desk ,Ed, was very impressive with his customer service. Watching him interact with several customers made me think” I would come back here.” I was there for inspection. The cool guy on Friday was awesome too he made my appointment . Thanks so much.
View on Google3 times I've taken my truck to these guys, first time $470 for a thermostat fix. Still overheating, take it a second time $330, still overheating, third time $80 and they lied to my face saying that they drove the truck to Scotia and back and it was fine. I'm currently stuck under a overpass and got burned by boiling coolant.
View on GoogleI was pretty agitated that when I showed up at my 530 appointment Monday 6/18/26 there was no mechanic available to do my inspection. Apparently theres a call center issue that puts people in time slots that aren't available. FIX IT! I list over time for 2 days because you have a system problem.
View on GoogleEasy to schedule an online appointment. Had to work but got updates and pictures via texts which was very helpful. Got an itemized list of recommendations/suggestions to pick and choose. Asked for a couple of extra things to be done. Decent prices. Paid what I expected. Car is much better and still needs work (not pressing) so I will go back at some point.
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