My Friends A Mechanic

Called three times to arrange a time to come in for work to be done, left three messages, no return calls. I'll take it as an indicator of how the work on my car would have gone.

I learned about this place through a friend a year ago & am I ever so appreciative of that friend!! This is my 1 and ONLY mechanic, I will not take my car ANYWHERE else!! The receptionist is super friendly. I always wait while my car gets worked on & we always have many conversations. I can talk to her like she's my friend I've known for years!! The mechanics are also great & very friendly. They do a fantastic job & I've never waited more than a hr. The prices are extremely fair & a nice little bonus is if you pay cash they don't charge tax. If I could give 10 stars I would, because this place is the best I've ever been to. In my 17 years of searching for a honest mechanic I have finally found one!! As I said I will NEVER go anywhere else, and I'll NEVER trust ANYONE else to work on my car. Thank you My Friend's A Mechanic for the amazing job you do on my car & your outstanding customer service as well!! Ty for being affordable & honest, you've earned my loyalty as a forever returning customer!! :) (:

I was waiting months for my car to be fixed at another place so a friend refered me to Myfriendssamechanic and they got it done in a week. My car is in tip top shape now. They handled all of the insurance stuff. I literally didn't have to do anything unlike the other place. So now I'll only take my car to them because they're hard-working, trustworthy and efficient. Also they did a beautiful job cleaning out all the glass from my break-in so it's safe for my little one.

I’ve dealt with My Friends a Mechanic for years now and recently went in for a new steering shaft. They quickly diagnosed and fixed up my truck. I will only bring my vehicles here for any type of service. Reasonable, respectful, and quality work. You will not find a better shop in Western NY.

I bought a car from Excell Auto Sales on 5/1/2021. Andy was very helpful and did a great job getting me the car. The car was supposed to be detailed but wasn’t and I found dents in it that were not there before. Andy had the dents fixed for me which was great. On 5/25 the hood latch cable snapped. I had to get my hood closed but drove with caution since I knew it was not secure. I reached out to Andy and was directed to My Friends a Mechanic. I called several times over several weeks leaving voicemails (approximately 10) and did not hear back. It was only when I informed them I would show up and not leave until my car was fixed that I received a call back. I scheduled an appointment with the mechanic for 6/9 at 11am. I was told they could not fix my car until they ordered the part. I was told I would receive a call the following day when the part came in to schedule an appointment. Instead I had to call on 6/15 because I hadn’t heard anything. I was able to schedule an appointment for 6/21 at 12pm to get my vehicle fixed. In this time I moved from Rochester to Buffalo so I confirmed Monday the 21st at 12pm since I live almost 2 hours from this shop. When I arrived I was met with an attitude when the woman I spoke too claimed I did not have an appointment and she couldn’t get me in. She threw her planner at me showing me I have no appointment. I told her I do not live in the area and I needed this fixed since I work 30-40 hours a week and have little time to drive to Rochester. I asked her if I could take the part and go somewhere else since Lemon Law requires them to pay for the part. I was told they will not pay for it unless I have it fixed there. I left with a broken and dangerous vehicle. I am angry that I was disrespected like that. You have been warned, do not have anything to do with this company. Looking at reviews now I see they have poor management so do not go to this company unless you would like to be treated like dirt.