I took my car for a problem at the parking brake after inspection failed. They told me that brake has to be replaced, they look for a new parts and they did not find it so they said that with an adjustment will be ok. It is weird. when I went to pick up my car the lady on the front desk has very racist and discriminating with me because I did not understand why they did another inspection to my vehicle and I was charged for it. The lady has problems with Latin people. My vehicle was returned with my interior broken and not correct attached. I came back and the fixed but my plastic interior still broken and with marks of the screwdriver. They did not returned the money for the inspection that I did not authorized to do. I am still insecure for my vehicle because I do not understand why the change from brake replacement to only an adjustment...…I am not coming back.
View on GoogleJeromes Automotive and Truck Services
Mechanic in Rochester, NY
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About This Shop
A trusted independent automotive service facility in Rochester, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Always great service at this shop! Matt is awesome and very knowledgeable. He answers all of your questions without trying to upsell you on your service. I take all of my vehicles to them. Very quick and professional. Highly recommended to anyone.
View on GoogleSLIGHTY TERRIFIED...that's how I feel when I have car trouble. My thoughts run to what is the problem, how much is it gonna cost and the absolute worst, Where Do I Take it?!! However, since I have found Jerome's Auto I've felt CONFIDENT and SATISFIED! I know that whatever the problem, this shop will FIX the problem, charge me FAIRLY and let me know what they're gonna do every step of the way. And they know how to fix fussy imports like mine, a Volvo s60 t5🙃
View on GoogleI was in for a yearly inspection. I was in the lobby and they came in and said they couldn't do the inspection because the computer was down. They said it had been happening for a while. Then why didn't they cancel the appointment? Goodbye Jerome's
View on GoogleAwesome service. Quick and friendly. Highly recommend! And the dog is a nice bonus
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