Firestone Complete Auto Care

Went there for my brake light coming on and I was there for less then an hour, Andrew and Ahmed took care of the problem and literally 30 minutes or less I was in and out of there it was zero charge and the Customer Service was 10 out of 10. I definitely recommend my entire family to these people are very honest and very trustworthy. I recommend you to come here and get a great service almost at no cost. Very good people very honest people people you can rely on always. I also got my tires done here very cheap. Very reliable all season all weather perfect service.

The service provided here is top notch!!! I don’t take my car anywhere else for services. Although there are several Firestone shops in my area, the one on Dewey avenue is the one I trust with my car.

Shout of to Greg Tucker. At this firestone location. He is very respectful. I watched how he interacted with women coming in to the shop. They were really cared for. I even spoke to another customer she said this is the first time she felt safe coming into a shop to have work done on her car. She said Greg explained everything that was going on with her car. I told her thats why I love this location. I got oil chang , inspection and a tire repair

Me and my fiancé had a puncture in our tire and couldn’t find anyone to fix it so we called up Firestone and they got us in without a problem! Adding to that Andrew and Xavier were awesome to deal with both being relatable and hilarious! They also offered us a really great discount which I genuinely appreciate!

They're incompetent and lack comprehension. Our vehicle had no TPSM issues, we just needed new tires.bI brought them 4 wheels to replace the tires due to the belt being exposed, and they did it, gave us back the tires, and we installed them ourselves. The vehicle was no longer reading the tire pressure. So I went back to them and told them the issue, they said drive 20-25 miles and it will adjust. That didn't sound right, as the sensors are not linking to the car's computer system. But we did. Put 40 miles on, same issue. Told them about it, they did a scan and we had a left rear tire sensor with a weak battery, which we knew already prior but it still worked. So they claimed to replace the sensor and rendered a discount since they have a bad habit of finishing the work and then not calling me for 4+ hours or having me sit out in the lobby for 2+ hours waiting on an alignment. Which is what happened Saturday (June 21, 2025). So I get home, our Lexus ES350 2016 is still not reading the tire pressure and it still isn't resetting from the button under the steering wheel. So I call again, even my wife mentioned the issue to the Store Manager when she came in with another vehicle, a scraggly white guy with glasses, and he says bring it in. I know from experience, schedule an appointment or my vehicle risk sitting there for days. So I scheduled for June 24th at 9 but brought it in at 730 AM and my vehicle sat there until I called around 1 pm checking the status. The store manager ran another scan on the sensor and confirmed it's dead, so he says he will replace it for free. They "must have installed a bad sensor." I get there at 1 PM after being told me car has been ready and waiting on me after I called to check the status, despite nobody calling me, and same issue. Now this guy switched from the sensor and starts talking about the yellow tire pressure light. I asked if he changed out the sensor, he said no. Claims Angel (another staff member I've been having issues with with lack of customer service) took it on a test drive "and he must drove that last few miles because the light is off." What light? I never came in here talking about a light. I brought 4 wheels needing tire replacements and then brought my vehicle the next day for an alignment. No light was ever on. But he lies and said the TPSM was on, and that I "brought him a vehicle with the tires installed against its rotation." I mean, I get that I'm a female but mechanic work is simple for anyone with a working brain. I was Motor Transportation in the Marine Corps so at the very least, I can install tires. Properly. But he continues to lie. He's given lie after lie after lie. And I paid $80 for a "new sensor" that he claimed was bad and I seen him scan it with the machine so how all of a sudden this sensor isn't bad and it's another issue you cannot fathom.? I even asked them, what do you look at when you get into the car, cause clearly not the dashboard. They've been chasing the yellow tire pressure light and installing sensors, even though they claim to not know why the vehicle isn't reading the tire pressure. They have a tendency to charge for work they don't do and I believe they never changed the sensor.