Paid these guys to order and replace a conductor plate in my transmission because my suv wasn't able to shift gears but it was still technically drivable. The first time I got it back from them, it drove fine for 2 days then wouldn't start at all so I had to leave it in my work parking lot until I could pay for a tow truck. I get it towed back to them, they kept it for a week with no updates until I called them myself and they said it could turn on again so I got it and drove it home just fine. I have it parked for 2 days because I had nothing to drive to and the next time I start it up, my dashboard is going crazy with all kinds of codes and lights flashing so I turn it off then, again, won't turn on. I'm not taking to them a third time just so they can make it even worse. None of that was happening before I took it to them. I don't know what they do in that garage, but it's certainly not repairs. Don't waste your time here.
View on GoogleAirport Transmission Inc
Mechanic in Rochester, NY
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About This Shop
A trusted independent automotive service facility in Rochester, NY, specializing in general maintenance, diagnostics, and transmission. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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My review is neutral 2.5 stars. I don't think I would go back , I would try a different shop first. Had a transmission put I'm my truck 14 years ago. It's been about 70k miles. The transmission has had internal leak for a couple years now. Could be normal wear or cheap seals. No way to know. But I also had a flex plate replacement twice in 12 months. I believe the first time it wasn't installed correctly but during the second time they told me that the bellhousing was cracked and that they were replacing it at no charge. Now I don't know what that was about because my transmission does not have a bell housing that is replaceable without changing the entire case. If they were just trying to buy time to be able to finish the repair they could have just said that there's no need to lie.
View on Google$6000 to rebuild my transmission on a 2019 Dodge Caravan, I drove my car to their shop at 690 W. Ridge Rd. thinking it would be a minor repair and not a whole trans rebuild. It turned out that there was worn parts inside and my torque converter. Then I was told that they would not finish my transmission repair till I approved their prepayment with my extended warranty company, then after that when I got my car back it was making a knocking noise that they insisted was there from before, when they knew that wasn't true because it wasn't making noise during the test drive, and were not even willing to try to look at it, I had to go back to my own mechanic to find out that the Driver side strut was loose. There are other shops that can do a quality job for a better price and take better care of their customers. I will not be using their service a second time unless the transmission fails under the warranty.
View on GoogleGuy was amazing good customer service and recommend them to anyone who is looking for service…
View on GoogleI was having issues with my 2016 Nissan Sentra, I called Airport transmission the gentleman on the phone was very knowledgeable and friendly so I decided to drop it off. The communication was excellent they had my car diagnosed the same day and fixed a couple days later. I couldn’t be happier with the service I received and will definitely be recommending them. Thanks again!
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