A&S EXPRESS AUTO REPAIR

The best place to change auto parts. The engineers there are good and have great experience, led by the manager Ahmed. They do their job perfectly. They have a wonderful waiting room. I recommend you visit them if you have any problems with your cars.

❗PLEASE READ THIS REVIEW BEFORE TAKING YOUR CAR TO THIS SHOP❗ This was my first & last time going to this shop! I came to this shop with one specific repair issue and clearly said that was the only thing I wanted fixed because I’m on a tight budget. He agreed. I dropped my car off Friday and didn’t get it back until Monday. Before the work was done, I asked him on the phone if the price would increase since the car was staying there over the weekend. He said no, and I asked him to communicate with me if the price changed. Later he called and said another repair related to the issue was needed, which I agreed to. But when I went to pick up my car, the price had jumped from $585 to $710 and then to $885 because he fixed another issue that I never approved. When I got to the shop and started asking questions about what work was done to my car and why the price kept changing, he became very, very irritated and was not trying to communicate with me at all. I was asking questions trying to understand what repairs were done, and he wouldn’t explain anything. All he kept saying was for me to pay so he wouldn’t have to see my face again, just because I was asking about my own vehicle. After I paid what I could, I asked for a receipt, and he refused to give me one because he said I didn’t pay the full amount. If you actually want honest service, go to Cole Muffler on State Street. They communicate clearly, do great work, and sometimes give discounts. If you care about your car and don’t want to feel scammed out of your money, do not bring your car here.

I am now a regular at A&S Express. Each time I come, it's a quick, fairly priced, and friendly visit. It is important to me to feel comfortable coming to a mechanic as a woman, knowing that this is a place where I can be taken advantage of. Ahmed and Senta have a cozy waiting room with Wifi where I can sit and get work done while I wait. They always resolve my car issues, and they never overcharge me. I am a customer for life.

Review of A&S Express Auto Repair: I recently had a deeply frustrating experience with A&S Express Auto Repair, which I feel compelled to share to warn potential customers. Here is a detailed account of my experience: I called the shop to address a serious issue with my car—it was wearing out the tires unusually fast. They asked me to bring the car in for an inspection, which I did promptly. Despite my clear communication about needing a price estimate before any work was done due to my limited budget as a full-time student, the shop failed to provide timely information. Over the span of 5 days, I made multiple trips and several phone calls just to get a price quote. This lack of efficiency was highly inconvenient and unprofessional. When they finally provided a quote, it was a staggering $730 for: 1. Front frame work, initially quoted at $150, then included in the $730 total. 2. Two control arms, each costing $150, plus 2 hours of labor at $90/hour, totaling $480. 3. An alignment for $100. Realizing I couldn’t afford such high costs, I sought to lower the expense by sourcing cheaper control arms myself. When I suggested this to the mechanic, he responded rudely, accusing me of wasting his time and dismissing my efforts to find Feeling that I was being taken advantage of, I managed to find the required parts for significantly less—around $90 for both control arms compared to their $300 quote. Despite this, the shop refused to work with the parts I provided, demanding an additional $90 for a 3/4-hour labor charge, which made no sense. After days of back-and-forth, without any progress, I decided to retrieve my car. The mechanic, however, made this difficult by refusing to move another car that was blocking mine, further delaying my efforts to leave. This unprofessional behavior led me to call the police to help resolve the situation. This entire ordeal has been unnecessarily stressful and financially straining. The lack of clear communication, excessive pricing, and poor customer service were deeply disappointing. As a full-time student, I rely on my car for daily activities, and this experience has caused significant disruptions. I strongly advise potential customers to be cautious when dealing with A&S Express Auto Repair. Seek second opinions and be aware of possible overcharging practices. I hope my experience helps others avoid similar frustrations.

First time customer, everything was explained well and pricing was affordable. Came for full brake and rotor job..it came out great!