On September 18, 2025, I was involved in a car accident and brought my vehicle to The Lacquer Shop for repairs. Approximately a week and a half later, I picked up my car. The same day I retrieved the vehicle, I notified the shop that several new issues had appeared—my traction control and emergency brake were no longer functioning, and my window coverings were bent. None of these problems existed before bringing my car in, not even immediately after the accident. The shop allowed me to return with my vehicle the following Thursday. After waiting at least five hours, I was told that there was nothing they could do. I explained that these issues only began after they completed their repairs, but they continued to insist they were not responsible and offered no resolution. I am filing this complaint because I believe the repairs performed were improper and directly resulted in new damage to my vehicle. Despite informing the shop promptly and giving them the opportunity to assess and correct the problems, they refused to take accountability or provide assistance.
View on GoogleLacquer Shop
Mechanic in Plattsburgh, NY
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About This Shop
A trusted independent automotive service facility in Plattsburgh, NY, specializing in general maintenance, diagnostics, and auto body / collision. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Google Reviews
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Excellent body shop. They care about the customers! My car looks so good, after hitting a turkey!! Would definitely recommend to anyone needing body repairs.
View on GoogleI went in to get my window looked at because it was not opening, and as I result they had to take apart my door. I went to pick up my car and he had left a part in it and now my door won’t open from the inside. When I had asked him about the part that I had found, he said he did not know what I was talking about. He had also left my vehicle outside with the keys in it.
View on GoogleHe made my car look like brand new last year after I got in an accident. Fantastic service! The owner actually cares about his clients and does his best to do it at a fair price. You won’t be disappointed when you get your car back, that’s for sure! 👌
View on GoogleI stopped in here back on Dec 4th to have an estimate done on my vehicle for repairs. I was greeted as soon as I walked in by Brent, and they pulled my Rogue in within mins. He then went out to look at it and see what it needed. We then went into the office and proceeded to write up my estimate and explained things as he went thru it. I then decided to schedule my repairs with him. Being so close to Christmas and him going on vacation, he wasn't able to schedule me until this month. I was supposed to bring my car last week but I was sick so I called Brent and we rescheduled for me to drop it off this coming Monday. I was more than happy with the service provided to me from Brent and his crew thus far. I will update more and add pictures once my vehicle is done, and I get it back, but as of the service this far, I am more then happy with the service provided from Brent and his crew. I highly recommend this shop for repairs.
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Connect & Location
70 Montcalm Ave, Plattsburgh, NY 12901, USA
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