Matthews Ford

Horrible wrong parts was told tp drop it of on a Sunday never started til Wednesday had to back because all the parts were not in took back said half day ended up waiting past 5 to get the truck told them about the plastice foot step on the bumper not fitting befrore i froppef it off did nothing about put the wrong decals on as well as tje wronf insert in my ram box . Sent the right decals to the body shop manger in an email no response. In short you will not every see any of my trucks agine thank you have a nice day the non textured insert is what im supposed to have they put a texture one in as you can see by the picture the right decals with part number

Rhamses Gonzalez was one of the greatest salesman I've ever worked with to get me in my next SUV. The other staff that I talked with were friendly as well while I waited for the paperwork to be done. Thank you very much! Will recommend

If I could give negative starts I would Well , the sales department was the best , I can not say the same for the service department. At 12500miles Early May we drove to TN approximately 1500 miles round trip . We started to hear a noise on the way . Started loss of power when hitting the gas . Drove home and took to our local mechanic and he believed the turbo was blown . Made appointment for Matthews Ford . On May 22nd took in and was created by ( Ed) who told us we were early and he wasn't going to check us in right away . I asked if we I could go out with the tech in the parking lot to show him the noise . I was asked by Ed WHY? I stated I drive the truck everyday and can show him . When the tech came out to get the truck Ed said " the customer wants to come out with you for some reason " . The tech Josh and Chris came into the waiting room full of people and said " where did you buy the truck , and who did your last oil change? " he stated that the oil was over filled and spewing everywhere all over the engine. Not covered under warranty. Showed me a picture of a dip stick with golden honey colored oil , when it had been 2500 miles since last oil change . Told me that I needed the whole top of the motor(turbo , head gaskets etc.) replaced due to overfilled by my mechanic. I said what do I need to do to drive home , he stated I need to drain 1.5 qrts of oil . So we said go ahead.( dont think they did anything or I'd be short oil) As we waited, I called our local mechanic and explained what Matthews Ford had said . He looked back at out recipt and then video of his bay of the time he did the service and video evidence showed 5.5qrts of oil going in . . They bring truck back out and we asked a few questions about the diagnosis of the blown turbo like pressure, crankcase and seals and they said due to it being a new truck protocol doesn't call for them to do . At this point we had been asked if we bought the truck here or somewhere else 3 or 4 times( like it mattered where we bought it) We left , pulled over and wanted to look under the hood and see all this oil and by surprise there was NO oil anywhere ( see pic attached) took some photos and drove home .( after they told us we were not covered by warranty and would probably have to spend $10 to $12 grand !) A few days later we reached out to Brian the service manager and explained the situation. He asked to investigate and get back to us . 2 days later Brian called us to say they were going to do the warranty work on the turbo . Nothing about blown head gaskets or oil everywhere. So we guess the problem with the top of the motor fixed itself In June they did the replacement of the turbo which took almost 2 weeks with no loaner or anything and multiple phone calls from Brian about how the tech couldn't figure how to put the turbo back together. After getting the truck back noticed a noise still happening, took back to Matthews Ford and they stated the truck was normal . Contacted Ford Corp and they connected us with another local Ford dealership to have the truck looked at . Took it in, after a thorough inspection of the truck and a drive they established that it was the High Pressure Fuel Pump. That they said could have been tweaked during the turbo installation. Problem solved . Ford gave us a start over warranty and have been the best ! We will be taking our business and our recommendation somewhere else. Also , I forgot to add . When we brought the truck back for the rattle , Josh and Brian both said that the turbo was blown from day 1 of ownership and that the noise from the blown turbo was covering the sound that we are now hearing . That statement alone goes against what they tried to say from that start . Everyone mentioned in this review should have been FIRED! They tried to scam us and take advantage of us . so we assume the employees that tried to scam us are there . Stay away from this dealership! Unless you want to be treated unfairly! BUYER BEWARE !!

Buying my Bronco with Rhamses was a great experience. He went above and beyond, explained everything clearly, and was very knowledgeable throughout the entire process. The whole experience was smooth and stress free from start to finish. I highly recommend that if anyone is looking to buy a new or used car, go see Rhamses at Matthews Ford in Norwich. He will definitely take care of you, and you will not be disappointed.

Unlike many dealerships where I have felt diminished or disrespected, Matthews Ford has always treated me with respect. With every purchase, they provided a fair price. When I had a time crunch with the bank, they did their best to get me what I needed.