Fast Lane Auto Sales & Services

This shop deserves 0 stars! Horrible service and overcharging for a simple repair! The owner is also cantankerous and rude!

We've had our cars serviced at Fast Lane for many years. Sue and Stuart are great to work with. Our cars get just what they need. No more, no less. I recently took my wife's car for an alignment at a another "reputable" shop and they tried to overcharge for a needed repair. Fast Lane did the repair for half the cost while using OEM parts. Who knows what parts the other shop would have used.

If i could give zero stars I would. RUDEST SECRETARY IMAGINABLE. These people are a complete joke and clearly do not value their customers. My family and I have been going there for a couple years now. They recently just fixed my moms car without telling her what was wrong with it or that they were going to put the part in and expect her to pay. Now we are out 500 dollars and her car is still NOT fixed. We told them the issue and took It right back, and they tried to charge her again for looking at It!!! They do not think It is their issue when the problem did not occur until after they worked on It. Unbelieveable, not only did I speak my mind about the issue, the secretary called my mother to tell her that i yelled at her and that I was no longer allowed there (a public place). She was scared of a 20 year old defending her mother against their TERRIBLE service. Never trust your car here!!! Ever.

If you want the least expensive place in town, this is not the place for you. If you want a mechanic who shows pride in his work and will try their best to fix your car, Fastlane is a wonderful place. They do tend to replace parts before calling you. I suspect that is because it takes time to take my car apart and it makes no sense to have my car just hanging there waiting for me to approve of replacing a part. They do have other customers and other cars to fix. You should communicate when you drop your car off if you have limited funds or if you just want to have your car looked at and not fixed. I took my car in for oil changes and I have also taken my car in for a oil leak and problems with the breaks. I have always told them that if it is over X amount call me first because I may not be able to pay for it. They always called me first.

Do NOT buy a car from them. i bought a car from them a year an a half ago, which should not have ever passed nys inspection due to there was a rotted hole (the size of a pop can) in my motor cradle. also since buying it my exhaust system rotted completely through in 2 different areas with in a year of having it. And the whole underneath seems to be rotted, which don’t get me wrong I understand this is nys but like a vehicle should not be sold for what I paid for it , in the shape it was in. I'm extremely disappointed, and definitely wayy over paid for the vehicle.