Valvoline Instant Oil Change

This review is moreso to state that I had such a nice interaction with one of the employees. I'm not generally one to come into a business right before they are about to close, especially for something that can keep employees at work past their time to leave. But, I was hoping to be able to get my inspection done and if there wasn't a line and there was not so I figured let me jist try and see what they say. An employee happened to be outside and I rolled down my window and asked them if they would habe time before they closed to do an inspection. The employee let me know that two years ago he would have said absolutely but that the only locations now that do them are Irondequoit and Brighton. Disappointed but understanding I said thank you anyways and he asked if there was anything else they could do, oil change or anything that they'd be happy to but I was good on that. I wish I had gotten his name so I could give a little more credit to him specifically but he was so polite and caring and for someone at the end of their shift probably hoping to go home on time and what not--I just thought it was so nice of him to offer anything that he could outside of the inspection since he wasn't able to help me with that. I've been in customer service since before I could even get a working permit at 15 years old and I've seen great customer service such as this encounter, and I've certainly seen my share of less than, and its just nice to still come across individuals that do truly care about their job and the service that they provide and know how to be professional and still care about people. So to that employee (I'm sorry I didn't get your name) thank you for taking the time to try to provide great customer service where you could and being so nice and caring.

I went in for an oil change and tire rotation and as soon as I left, the tire sensor light came on. I called Valvoline and they told me to bring my car back which I did and then the manager condescendingly told me that it was because I needed air in my tires. So they put air in my tires, reset the tire sensor, and the next day the light came back on. So now I have to take it to a shop and spend money I don’t have to get this fixed. I think it’s safe to say that I definitely won’t be coming back here again.

I had such an amazing experience at the Spencerport road Valvoline. Cayden helped me bring my car in and get started, was very attentive and explained everything that they were checking. Within a few minutes, I was just having a fun conversation with him, the manager, and a few other people working there. It was such a fun and genuine time that I almost forgot I was there to get my car serviced. Even if it’s out of the way, I definitely recommend going to this specific location for a welcoming, friendly, and personable experience.

My wife and I both come here every time we need an oil change. I’ve had the pleasure of working with Travis the last few times I’ve come. He’s very personable and knowledgeable, giving useful information without pressuring you into anything. I would highly recommend this shop and Travis specifically

I had a great experience at Valvoline for my oil change. The service was quick, professional, and very efficient from start to finish. The staff made everything easy and stress-free. I especially want to shout out Liv — she was absolutely amazing! Super friendly, knowledgeable, and made sure everything was explained clearly. Her customer service really stood out and made the whole visit even better.