United Motor Service Center, Inc.

This was one of the most frustrating service experiences I’ve had. The mechanic did not repair anything on my car, yet I was billed as if work had been completed. There was no transparency, no effort to address the issue, and no justification for the charge. I left feeling misled and disappointed. I strongly advise others to be cautious when considering this place.

Customer of two years here; I usually go in for small stuff like oil changes and minor issues. Came in one other time to install lowering springs. I always came back. They were great to work with up until they recently damaged my car. On 1/7/2021, the mechanic present (Albin), incorrectly put my car onto the lift: the lift arms dug into my rocker panels, causing damage not only to the wrap but the panel itself. After seeing the damage, I came back to the shop with the hopes of resolving the issue. Although they offered to repair the damage at one of their other shops, I refused as I no longer trusted their service. I called Mr. Azad notifying him of my refusal of his offer and that I was instead going to call insurance if he refused to pay for my repair at a body shop that I trust. During the entirety of the conversation I was met with condescending and rude behavior as he repeatedly called me a "small man"/"child" and that "I should be happy" simply because he was offering to repair my car at another of his shops and getting increasingly angry every time I declined his offer. He even shockingly asked me what would happen if I broke my leg and "who would repair it". While I can chuck it up to being a poor analogy, I did not find it amusing as much as I found it as a threat. I went back again on 1/13/2021 to show the estimate I was quoted for, but nothing came from the conversation other than the strong insistence that I go to his shop. Mr. Azad continually refuses to cooperate with his customer and keeps pressuring me on his service (something that I am uncomfortable doing). Because of this I've decided to escalate the situation and contact insurance. This incident also doesn't cover the fact that I had paid for an O2 sensor defouler at the shop for $75 and Albin, the mechanic, tried to keep the purchased item after I decided to remove it off of my car. If you don't care about your car then they are your perfect business to go to. Otherwise hightail it to the numerous other auto shops that are around the neighborhood and save yourself the headache.

Professional and accommodating.Staff was singing and dancing while they worked on the cars.Happy employees means you can expect a job well done.

Best Work on Reasonable PRICE…good service. Look for Mr Sohel who gonna tell you what is the exact problem, Very Reliable Person.

Just did my inspection they were amazing