Star Subaru Service & Parts

Staff were all respectful and professional from the moment I drove into the Bay Area to the checked in and check out time. I was very pleased with the service. The waiting area is clean and comfortable. The staff communicated via text and sent a video review of all completed services. In all, it was one of my best experiences at a service center with a reasonable wait time.

STAR SUBARU SERVICE FLUSHING Pleasant experience with Team Marco and Elian; they listen, are knowledgeable, provide clear communication, and inform you at every step. And kudos to their partner, the mechanic.

Had very good customer service and ran a quick diagnostic that they didnt charge for. Better than Gregoris subaru even though Gregoris is much closer for me.

Sherborne is an excellent SM. He's reliable and often times turns the tide in many pvp situations. Will do oil change and service again.

I brought my Subaru in for a regular 2-year maintenance check. I’ve been getting my annual service done at this center since I bought the car, but this recent visit left me extremely disappointed. The morning after the service, I noticed that my dash cam wouldn’t turn on. When I checked, I found that the power line had been completely cut in the middle — a clean, scissor-like cut. I reviewed the SD card and saw video footage of my car being moved inside the center, but all files from about two hours before I picked up the car were missing. Normally, my dash cam records continuously, so it was clear that something went wrong during or after the service. Assuming it could’ve been an accident, I called the service center to ask about it. I spoke with Sherborne Williams, who repeatedly denied that anyone from their staff had gone inside my car. However, instead of showing understanding or trying to help, his response was defensive and rude. He raised his voice several times, refused to take any responsibility, and didn’t even offer a simple apology. If the issue had been handled with professionalism or a sincere explanation, I would have been willing to let it go. But the complete lack of respect and accountability made the experience even worse than the dash cam issue itself. I strongly recommend that anyone using this Subaru service center inspect your car thoroughly before leaving, and make sure your dash cam and other devices are still working properly afterward.