Richmond Auto L.L.C.

Do not waste your time. These guys are horrible scam artist I called for a part They made me drive an hour and 25 minutes when I get there the guy hand me. The part he says it’s a good part. I look at it and it’s bent. it was a strut for a Nissan rogue and it’s bent and then they act like they might have another one, but they don’t and then he wants to give it to me half price for a damaged part that I don’t need. Don’t go there I’m telling you.

Two guys yelling at me!I even not seen the product, I called back just overnight after my payment and the front desk conic told me it is dent or scratched a little for the car door. And it is the 2015 year car, my car is 2018.The shape of the door is not going to match. Not going to match the shape and paint. I paid $300 deposit he charged me 30 percent restock fee. Which is $90 ! Before I came here to pick up my money back, he told me about $31 dollars. After I get here he said 30 percent of the $300. I even not seen the car door. Also not my fault , it is not match my car. Very bad place to do any business here! Better you stay away from here. They are screaming on me when I try to talk to them and they just not let you talk! I returned air! Because I even not seen that piece of the car door from the 2015 years Toyota RAV4 for my 2018 year car door replacement! I even have no time to argue with them. They are scam! Don’t trust them. I never picked up the door and never seen the door from the shop,what is your handling fee for? I also have record that you told me you will charge 31 dollars and 40 cents. I just no time spend on you guys! This is definitely a wrong place to shopping. This is a Rob shop not auto shop ! Very rude ! They never put the instruction to there invoice to remind the customer that they will charge 30 percent handling fee. The problem is they never handling anything to me! I even not want to pass by your shop. You think I will come back to your shop? They never told me about 30 percent handling fee if you return when I pay for the deposit. They never handling me anything. I only agreed to pay 31 dollars and 40 cents not $90. But if I don’t pay for the $90 they will not even refund me the $210. I am really too busy to talk to them anymore !

Very Unprofessional and Dishonest I bought a part from this junk yard with a warranty. I drove all the way from Brooklyn to pick it up and asked them directly if the part was tested and in working condition. They assured me 100% that it was good and I wouldn’t have to worry. Unfortunately, the part turned out to be non-functional. When I called to inform them and asked to return it, they became extremely rude and unprofessional. They yelled at me, used foul language, and flat-out refused to issue a refund, even though the part was under warranty. This was a terrible experience. I strongly advise others to stay away from this place. If you value your time, money, and being treated with basic respect—go somewhere else!

Every time I go, they always delay me on the part telling me you can come back tomorrow for the part nd tht doesn’t work every time for all tht I wait for the part in the mail if I order i. Again make sure u call 3 days ahead for ur part. worst attitude from clerks i may add

Horrible place!! I spoke to the owner John and he told me he has the part for my car. I told him my husband is coming the next day to pick up, he tells me yes. He drove all the way from Brooklyn to go and was told it will be delivered on Monday which would be in 5 days. Why make someone come and the part is not really there. He was only interested in us making the payment. To top it off he was so nasty to my husband, said he's not selling it to him anymore and that he'd rather sell it to someone else. All because my husband told him he said we can pick up the part today. I notice he's responding to the reviews and saying people are lying, but in actuality he's the liar. John is disrespectful and even walked away from my husband while he was talking to him. All the negative things ppl are saying about the business I believe is 100% truth. Your business deserves 0 stars!!!!!