Nissan of the Bronx Service

My appointment for my vehicle was on 2/26/26. I arrived on time and was met by one of the valet person and was given a ticket. I was then asked to take the ticket inside where I met Rob. Rob is one of Nissan's service associates. I found him to be very knowledgeable and attentive. He kept me informed while my vehicle was being worked on. He assured me that I would not spend the whole day waiting after telling him that I needed my vehicle to get to work. My experience with Rob as a service associate was very professional. While sitting and waiting for my vehicle, I witnessed the same treatment towards the other customer. Thank you Rob for your customer service. Simone Nixon.

I usually take my vehicle to Nissan of the Bronx for servicing and I must say the experience this time was awesome. First of all , Rob, the service advisor who I saw, was very pleasant and professional. He did an amazing job in explaining the services that were required based on the present vehicle mileage, wrote up the job card for what I came in to do to get things going on my vehicle. After the vehicle was inspected, there were additional items to be addressed which he thoroughly discussed with me. Although there was a significant delay in getting the high priority items done due to a miscommunication from the service technicians, Rob was very professional in handling the situation. In the end, I left satisfied that my vehicle was serviced and for a great price!

I recently purchased my first car, and truthfully, after my warranty expired from Carvana, it's been my problem child. I've come to trust only this dealership with it. I have service providers Rolland, Rafael, Rob and all of the technicians like Earl and one other whom I can't recall their name to thank. Each of these men have been patient with me and answer me knowledgeably regarding what's happening with my car. I am provided with quotes and comfort during the process and each time I witness how honorable they are with their work.

I must say I came by for service at Nissan on 1/11/2026 and I explain to Rob Castro about something that recently happened that I was not pleased about. He was very understandable and compassionate, and he explained everything and worked with me. Afterwards I was very pleased. Nice guy, nice personality and excellent worker.

Greatly appreciate Rob services he went above and beyond to kept my husband informed with what was need and the cause of the cause NY rat are insane but I’m good thank you…