Mobil

My experience at was nothing short of a nightmare, and it was by far the worst service I’ve ever received from any auto repair shop. What should have been a quick and simple tire replacement turned into an incredibly frustrating and time-wasting ordeal that took an unthinkable three hours to resolve. It all started when I called ahead to request a new tire for my car. I was told they had the tire in stock and could install it immediately, which seemed like a simple request. I arrived at the shop and waited for about 30 minutes while they installed the tire. After what I thought was a normal wait time, I was informed that the tire was leaking air. This was a huge red flag, especially since I was led to believe that the tire they had was in good condition. The situation only got worse from there. The staff then called one of their employees to supposedly “fix” the issue. After a bit of back and forth, the employee returned with a completely different tire, only to find that it was the wrong size. It was clear that they had no idea what they were doing, and at this point, I was starting to lose my patience. To make matters worse, the owner of the shop was not only unhelpful but outright rude. Instead of offering any apologies or solutions, he was impolite and dismissive of my concerns. Despite all of this, the shop still took another two and a half hours to install the wrong tire—one that was used, mind you—on my car. This was a far cry from the quick fix I had anticipated. The entire ordeal was frustrating, unprofessional, and completely unnecessary. By the time I left, I was completely fed up and felt that my time and money had been completely wasted. In all honesty, if I could rate this shop with zero stars, I would. The level of incompetence and poor customer service is beyond anything I’ve experienced, and I would strongly advise anyone looking for a reliable auto shop to steer clear of this place. It’s a shame that places like this still exist, and I’ll certainly never return all of this was expirence with my family .

Bad experience, my car broke down. I called, and someone showed up to basically do a bogus diagnostic, tell me it was the fuel pump and charge me $100. I get told to leave the key and not to worry that the car will get towed the next day to the "shop,"(3424 E Tremont) and it will get handled. The next day I received a phone call and I get told that another "diagnostic" was done (without my consent or at least calling me to see if I want that second bogus diagnostic done) and the car has to go to the dealership. Suddenly, I am told to go pick up the key at this fugazi shop (3424 E Tremont), where they pretty much refused to give me the key back until I pay them $130 dollars. No, a single piece of paper, receipt, or diagnostic code was given to me to account for anything. And to top it off my car was still in the exact same spot where I left it, it was never towed to the shop, nothing was really done, except word of mouth from scammers to make a quick buck.

Don’t go to 3424 Bruckner Blvd this Mobil to get your oil change. First they charged me $135.00 for an oil change then didn’t secure the oil filter correctly which made my car leak oil. Went back to speak to them about it to get it fixed. When they corrected it the way it should have been done In the first place they charged me another $50.00 to correct it! When I asked for a receipt they couldn’t provide one.

Guy with orange beard comes out to pump my gas, as he doesn’t even know how to… I told him that’s enough gas in my car he then proceeds to be sneaky and fill up a water bottle with the gas… with my card. He came from the auto shop so I’m assuming he needed it for a car. That was the most disgusting thing I even seen. I stopped him and he played dumb

My friend and I were driving to Pennsylvania from Ling Island when our car started overheating. They helped us put in coolant and filled our tires with air. They also pointed out other issues that the car is dealing with and gave us advice with what to do when returning home to Pittsburgh. They only charged us for the coolant, no maintenance fee. They were professional, kind, and informative! Highly recommend!