INFINITI City of Queens Service

My guy, Jonathan got me right with no problem great price two year lease. Best service.

This has been the best service experience, the moment I walked in I was greeted with a smile. Everything was seamless. Will Polanco and his team were the best, they went above and beyond expectations. Looking forward to coming back!

Absolutely thrilled with my purchase from Infinity at Queens Service! The quality exceeded my expectations, and the customer service was top-notch. It's evident that they put a lot of care into their products and customer satisfaction. Can't wait to shop here again.

Will and his team are amazing! They pay close attention to detail and great to work with. Always great service when I come to this location!

I scheduled an appointment for an oil change as a first-time customer. Upon arrival, I was informed that they were busy and that I would need to wait several hours. I expressed my frustration, emphasizing that I had specifically made an appointment and could not wait that long. They assured me it would not be a problem. Thirty minutes later, they informed me that the service was complete. Upon reviewing the paperwork, I noticed they had documented an oil change, tire rotation, and full inspection. However, I observed that the tires had not been rotated. When I inquired, they admitted that they had not performed the rotation but marked it as completed for "warranty purposes"—which immediately raised concerns. I then checked the dipstick and found that the oil was still black. When I questioned them about it, service advisor claimed this was normal. This establishment appears to be running a scam by not actually performing the services they claim. I now need to go elsewhere for a proper oil change and will be filing a formal complaint with the relevant authorities.