Impark - 481Hudson

I had a reservation for tonight to park. I paid for it nearly 5 hours in advance. And yet despite them KNOWING they had reservations coming in they still took people. Then even AFTER they were completely full they still let people in and told them absolutely NOTHING! I sar on the ramp with 30+ cars for over 20 minutes and nobody came to tell us the situation. In the end one of my passengers had to walk down to them to be told the situation we had to leave. This is absolutely unacceptable.

Friendly staff, easy parking, very affordable! I booked ahead on spothero and had absolutely no issues with parking or picking up.

Great valet garage with reasonable prices, and in close proximity to Barclay's Center. I booked ahead of time using SpotHero, and had no trouble checking in with my reservation. Nami and Pablo were both very professional and enthusiastic.

Being harassed about the price you pay on the apps that are used to book the parking to begin with was not in my cards this morning or any morning in fact. EVERYTIME I park here, I am told about fees that are not auto added and I have no way of adding myself. If the prices are wrong - I suggest management contacting the companies to update pricing.

Terrible service. I made a reservation, and when I arrived, the parking lot was full. No staff came to the entrance to inform me or manage the situation, preventing more vehicles from entering. This caused a complete breakdown, and I was stuck on the ramp for 30 minutes. If it weren't for the wife of the driver in front of me, who got out and walked over to ask what was happening, I'd still be there. Absolutely terrible service.