Guy's Tire Buys & Custom Wheels, LTD.

Walked in at around 1:15 in the afternoon and specifically asked for an oil change and a tire rotation. After waiting for over 1.5 hours, front desk informed me that I didn't ask for a tire rotation and it only did the oil change. Since they close at 4, I asked them to do the tire rotation as I previously instructed them to do. They refused to do same without an explanation. They had plenty of time to do same. So instead of accommodating this good customer, she accused me of lying 5 times to her. She could have said I didn't hear you, and we will do it now. But instead she said to come back tomorrow when the place had several hours befoe closing time and there was absolutely no other customer there. The arrogance of these people is shocking. What ever happened to the customer is always right? After being called a liar 5 consecutive tines, I did lose my cool, but it doesn't take away from how badly this long attending customer was treated. This place has been going down in recent times, always short staffed with the mechanics.

I was truly shocked by this repair shop. A car on the highway dropped nails, which punctured my vehicle and caused all four of my tires to go flat. With no other choice, I went to the nearest repair shop—this one. However, just two days after the repair, the tires started leaking air again. Here’s why I am convinced this was caused by the shop: 1. After the repair, I never drove the car back on the highway where the nails were originally encountered. 2. Three nails were found in the tire, identical to the ones on the highway, and all of them were located on the sidewall—places that cannot be seen unless the tire is removed. Three nails is extremely suspicious. The probability of even one nail puncturing the sidewall is very low. 3. I then went to another repair shop. They took only a quick look and told me that the damage appeared to be intentional. This was my first and last visit to this shop. My family, relatives, and friends will never go there either！ If you are ever forced to have your tires repaired at this shop, make sure to carefully inspect every part of your tires before leaving！

Amazing Tire Shop. Bought recommend by the shop rims that would fit my truck. Rims were nice and tire set up was amazing. Very professional place. Great price for everything. Everything was measured and everything was perfectly installed. I will definitely be doing more tire services at this place and recommend to everyone I know. Go there for you tire service and a lot more that they do there. Very knowledgeable place and good prices.

Great service! They were able to help me close to closing and took me right in! Thank you!

I recommend this place highly! Always good service and friendly attitude on Staten Island! Joyce is a real winner at the desk! They they service all my vehicles! Kings Carpet Care!