Great Bear Tire & Auto Repair Center

I ordered tires from Tire Rack and Great Bear was one of the recommended installers. Tommy was listed as the contact person. I had the tires shipped here. I texted Tommy and he was initially fine. But when I showed up to have the tires installed he could not give me a time estimate on how long it would take to do the job, which is fine. But he was extremely rude and unnecessarily insulting and combative. I ended up putting the tires in the back of my car and going around the block to have them installed at Explosive Tires. They took me immediately and were professional. The price was 50% lower than Great Bear.

I knew I needed brakes and some work on my 2013 CRV and wanted to get it done before shipping my car to Florida. However, I was very hesitant as I've had horrible experiences at the dealership and reviews of the local private shops were all over the place. I reached out to Tommy at Great Bear as his shop was a couple hundred feet down the road from my apt. To be honest, I was a little apprehensive meeting Tommy as I read some poor feedback on here and was hoping he wasn't a jerk like the reviews make him sound like. Once I met Tommy in person, I quickly realized the feedback was way off base and clearly the reviewers don't understand how to communicate and treat people. You get what you give in life, especially with new relationships. Tommy is the type of business owner that will bend over backwards for you if you speak to him with some common courtesy and respect. However, if you don't know how to speak to someone Tommy will gladly have you go elsewhere for your car repair and I don't blame him. I knew I needed rear brakes, and to have my engine bay cleaned as I had a lovely problem with NYC rats using my engine bay as their toilet/home. My CRV also wouldn't start, so he gladly sent one of his mechanics down the street with me to jump start my car as I could get it into his shop. Within 10 minutes of getting my car into his shop, he was texting me with photos and explaining the work I needed to have done. It was 100% honest, straight forward, and the pricing was great. Unfortunately, I couldn't afford all of the work that my car needed due to my finances and shipping my car to Florida the next day. However, going forward Tommy will be my only go to guy for repairs in NY. I honestly cannot recommend him enough...just be a decent human and you'll have your go to shop for life. Thanks again Tommy, I appreciate how fast and professional you were. You are the man!

Tomy was extremely rude, unprofessional, and completely out of control during my visit. His behavior was unacceptable and damaging to your business. I strongly urge the owner to remove him immediately.

Tommy is great. Used him several times for tire replacements and balancing. Nice that they have road force balancing here. Honest and just tells you how it is.

These guys are the real deal. Came in with a tire issue, they diagnosed it fast and had me back on the road in no time. Fair prices and no BS. I’ll definitely be back!