Empire Buick GMC Cadillac of Long Island City Service

Thank you to Everyone, Francis , Sherpa , Melany and Anthony loved them made everything simple and seamless, I love my new truck THANK YOU GUYS

Cadillac is a premium brand, but this service department is not. I came in for an oil change, but no oil was added while the system was reset to show 100% oil life. A few days later, my car warned “Engine Oil Low.” When I returned at my scheduled time, they refused to inspect my car, said they were too busy, and dismissed me after learning my vehicle was used for Uber. Another dealer shop later confirmed the engine oil was nearly empty — proving the oil change was never done.they give me the paper said I can go back to ask for refund… but still no one take care of…until I wrote the google review…the service department call me back ask me delete it and promised will following my case and give the refund and credit to me….More than a year later, I have received nothing — not even a refund. This is not just bad service, it’s negligence. How can a company as large as Cadillac allow this level of service? I hope the department can connect me you have my record…

I had an excellent experience with the Cadillac service team, especially Sally and Marlon. Sally took the time to listen to my concerns and had all my paperwork prepared ahead of time. On the day of drop-off, Marlon assisted me and took my car right away without any wait, since everything was ready to go. I’m very satisfied with the service and so grateful for the effectiveness and reliability of the Cadillac team. I felt truly appreciated as a customer, and I won’t hesitate to have my car serviced here again. Thank you for the great experience!

I had an amazing experience buying my car here! The staff was welcoming, knowledgeable, and never pushy. They took the time to answer all my questions and made the whole process quick and stress-free. I’m absolutely loving my new car (Cadillac Escalade IQ) and couldn’t be happier with the service I received. Highly recommend this dealership to anyone in the market for a new vehicle! I was helped by a Francis , Melany , Franky , Brian’s Great people !!

I purchased a 2025 Buick Envision, and unfortunately it has a water leak that appears to be a factory defect. My vehicle has been at the dealership for over a week with very little communication and no loaner provided. I also had difficulty reaching Charles Gaines regarding the issue. As a busy single father, reliable transportation is important, and I’m disappointed with the lack of updates and support. I hope Charles Gaines and the team can help resolve this matter soon.