City World Toyota Service Center

If there were an option for more than five stars, I would give it without hesitation. I had an amazing experience, and Chris played a huge role in that. He was helpful, knowledgeable, and very attentive. I truly appreciated his hard work and would absolutely recommend him to anyone visiting this establishment.

My experience went well, but the wait time could be a lot better mostly if one takes the day off work to be there before or by their scheduled time. Christopher who's one of the Assistant Service Manager there is exceptional at his service to clients, his very knowledgeable and attentive to clients needs, he made it possible for me to get the best solution to my car service needs, for his service alone it would be a 5 star rating for me. The 4 star rating & not a 5 star is due to the wait time but, overall quality of service & staff professionalism is a 5 star for me if there was a way to rate that separately.

My hisband usually takes the car to get serviced so I was a little nervous but the staff was very friendly and had great customer service. I went in for a recalled part. I made an appointment beforehand and showed up a few mins before. Service entrance is around the corner on a two way street. The lady greeted me and gave me an approximate time. She let me know there was a waiting area and what places were around the area in case I wanted to get something to eat. The waiting area had lots of space and seating. Two bathrooms are available for use and some Vending machines. Bathrooms were clean and had paper and soap. They have two televisions playing daytime shows. Wait time was approximately 2 hours and when there was 10 mins left she came around to let me know the car will be ready soon. Very smooth process and I was happy with the experience.

My first time back at Toyota since 22 years and my experience at this shop excels 5 stars. Chris was knowledgeable and talk me through the assessment made. I highly recommend to anyone looking for honest, friendly people to service your vehicle.

My father (65 years old) visited this Toyota location on the morning of April 1, 2026 to buy front and rear brakes. He brought his VIN and made an effort to communicate in English, even though it is not his first language. Instead of offering basic assistance or patience, the staff member refused to help him and dismissed him because of his limited English. This was disrespectful, unprofessional, and came across as discriminatory. No customer—especially an older person trying their best—should be treated this way. A company like Toyota should have higher standards for customer service and inclusivity. We will be taking our business elsewhere, and I strongly advise others to consider how customers are treated here before coming in.