BMW of Brooklyn: Service & Parts.

BMW of Brooklyn has been my go-to dealership since 2017, and the level of service has been consistently outstanding. Every time I come in with an appointment, the process is smooth, efficient, and very well organized, with little to no wait time. They truly value their customers’ time and make the service experience feel seamless. What stands out most is the excellent communication throughout the entire process. I always receive timely follow-up calls and emails while my vehicle is being serviced, which gives me confidence and peace of mind. Their professionalism and attention to detail have kept me coming back for years. I have also had a few emergency situations in the past, and BMW of Brooklyn went above and beyond to make sure my concerns were addressed properly and in a timely manner. They made every effort to ensure I was taken care of, and that level of support means a lot. A very special thank you to Misbah Ellahi for her extraordinary service, patience, and support. She has been exceptional before, during, and after the service process. Misbah consistently goes the extra mile, follows through, and makes sure everything is handled properly. Her dedication, professionalism, and genuine care truly deserve special recognition. I also want to thank Raul Martinez for always being helpful and professional which is I can’t thank him enough. Overall, BMW of Brooklyn continues to deliver a first-class service experience, and I highly recommend them.

I’ve been bringing my BMW here for service, and they always do a great job. The team is professional, efficient, and makes the whole process easy from start to finish. My service advisor, Abraham, is amazing—he’s knowledgeable, honest, and always keeps me updated throughout the service. Daana at the front desk is wonderful as well. She’s friendly, welcoming, and always takes care of anything you need. They truly make you feel like a valued customer. I highly recommend BMW of Brooklyn for anyone looking for excellent service and a great overall experience

This was my first BMW vehicle and my first-ever service visit at a BMW dealership. While the experience started off positive and the mechanical concerns were addressed smoothly, the overall experience ended in a very disappointing way. Without my consent, notification, or any indication beforehand, the dealership performed a “VIP hand wash.” As a first-time customer, I was never informed that my vehicle would be washed. Had I known, I would have explicitly opted out. My vehicle had recently undergone professional paint correction and ceramic coating and is maintained meticulously. Despite this, the car was returned with visible swirl marks and surface damage throughout the paint, clearly caused by improper washing techniques. When I raised the issue, the tone shifted. Responsibility was denied, and I was told that I should have warned them about the paint correction — even though no exterior work was disclosed, discussed, or listed on the repair order. There was no reason for me to anticipate any exterior contact, as my visit was strictly for a coolant issue and a moonroof concern. When I pointed out that similar complaints are widely documented across BMW forums, the response I received was, “People also get struck by lightning every year,” which felt dismissive and unprofessional. When I explained that I had no opportunity to opt out and that the situation was completely out of my control, I was told, “You could have chosen another dealership, or told us about the paint correction.” This response showed a complete lack of accountability and placed the blame entirely on the customer instead of acknowledging the dealership’s failure to communicate. We attempted to escalate this issue to management and were told the service manager would follow up with us. No one ever did. Multiple follow-up attempts resulted in slow responses and no resolution, reinforcing the impression that once a problem arises, customer concerns are no longer a priority. BMW ownership is supposed to come with a premium service experience. Unfortunately, this visit was defined by poor communication, damage caused to my vehicle, denial of responsibility, and zero follow-through. What began as a positive service visit ended as a frustrating and disappointing experience. Extremely unacceptable for a BMW service center.

I have brought my car to the dealer because of this. RECALL: Coolant pump electrical connector. After they did the work to my car last Saturday, my dashboard was showing a low engine coolant warning at the same day after I was driving in the afternoon.This is important — driving too long like this can cause engine overheating and serious damage. After I filled up the coolant on Sunday, I received the same message again on the following day. I contacted the service department, they said it’s nothing related to what they have done to my car. I told them my car was perfectly before I did the recall job! Then they asked me to talked to Michelle. It took me a whole afternoon to look for Michelle and finally I was able to spoke to her at around 6 pm. She told me the same thing, and she said I could bring in my car to check, but before doing that, I have to sign a paper that I would agree I need to pay for the diagnosis if the problem is nothing related to the job they have done for me! I was very unsatisfied with what I was told! That’s what I want to say, “My 2017 X3 is part of the coolant pump electrical connector recall. The coolant warning returned even after topping it off. This suggests the recall defect caused a coolant pump failure or coolant loss. I need this diagnosed and repaired under the recall.” Also again, my car was perfectly before I brought in to do the recall job, now I was told I need to pay for it to fix the problem clearly related to the recall issue.

Extremely frustrating experience at this BMW service center. From start to finish, the service was unprofessional and poorly managed. The original issue with the car wasn’t properly fixed, and on top of that, additional parts were damaged during the process, leaving the vehicle in worse condition than before. Communication was a major problem. The staff member Michelle Funez handling updates was rude, dismissive, and very difficult to reach. There was no sense of accountability or effort to keep me informed, which made the whole situation even more stressful. What really stood out was the lack of organization — after being told the car was ready for pickup, I arrived only to wait more than two hours for them to actually bring it out. Completely disrespectful of a customer’s time. Overall, this place does not meet the standards you would expect. I would strongly advise others to think twice before trusting them with their vehicle.