Bayside Chrysler Jeep Dodge Ram - Sales, Service, Parts

I recently purchased a Grand Wagoneer last weekend, and I had an excellent experience working with Darvin Gil Reyes. From the moment I arrived, his customer service was outstanding. He was professional, knowledgeable, and took the time to answer all of my questions without any pressure. The entire process from reviewing the vehicle to completing the paperwork was very smooth and well organized. Darvin made sure everything was clear and easy to understand, which made the purchase experience enjoyable and stress-free. I truly appreciate his dedication to helping customers and making sure they leave satisfied. If you’re looking for someone who provides excellent service and a smooth buying experience, I highly recommend working with Darvin Gil Reyes.

Update regarding Bayside CDJR's 6/10/2026 response: Thank you for the response. However, I’m not comfortable discussing this directly with Mr. Kennedy, given that he was the service manager involved in the incident I described--including when a valet became aggressive while he stood by without intervening. I’ve already provided a detailed account of what happened. Stellantis has reviewed the matter, and I have no interest in further direct communication. My goal was simply to document the experience and advise others to be cautious. =============== ORIGINAL REVIEW =============== BLUF: After a poor experience at Bayside CDJR, I recommend considering other dealerships for service. I brought my 2018 Jeep Wrangler Unlimited Sahara with the eTorque system to Bayside CDJR on May 6th for a diagnostic on the 48V hybrid battery pack. I had been experiencing reduced torque assist during acceleration, shortened Engine Start-Stop duration, and rapid draining of the 12V battery. Prior to the appointment, I had scanned the vehicle using JScan, which showed the 48V battery pack at 68.2% State of Health with logged fault data. I printed out the scan results and brought them with me. When I arrived, the service advisor refused to take the vehicle in, stating there were no check engine lights or codes on the dash. I repeatedly offered to pay for the diagnostic out of pocket and explained that the Battery Pack Control Module stores its own fault codes. Despite this, he continued to refuse service and made several misleading statements about how the warranty process works. When I suggested that we could contact Stellantis to open a STAR case and proceed from there, his demeanor changed. He became defensive and made condescending remarks, including that it “looks like you’ve done your research” and that I seemed like “the type of person who doesn’t take no for an answer.” When I asked for his name so I could properly reference our conversation if I contacted corporate, he was extremely reluctant to provide it. At that point, the service manager became involved. He followed me outside into the parking lot as I was leaving and accused me of theft, despite the fact that they had refused to perform any diagnostic work on the vehicle. He tried to dissuade me from contacting corporate with nonsensical statements, and became very aggressive when he realized he failed to do so. When I said I couldn’t leave without my keys, a valet threw the key fob at me and became aggressive toward me. Throughout this confrontation, the service manager remained present and continued making aggressive statements rather than attempting to de-escalate the situation. I eventually contacted Stellantis Customer Care to report what had occurred. After the initial case was opened, the dealership failed to respond to corporate’s requests, and the case was eventually closed due to inactivity. When I followed up and a new escalated case was opened, the dealership again provided minimal to no meaningful cooperation. Stellantis ultimately authorized me to have the diagnostic performed at a different dealership and documented the incident. Based on my experience, I strongly recommend recording all interactions with service departments. If they refuse reasonable requests such as a paid diagnostic or make misleading statements, contact Stellantis Customer Care to create a documented record. If you follow up after about a week and are told the case has closed due to dealership inactivity, request that an escalated case be opened. I hope this review helps others avoid similar unnecessary stress.

Richard is the BEST sales guy ever. Took a chance on us when two 20 year olds walk in. A hour into us being there, we’re walking away with a car. Richard connects with his customers in a way not many get to experience. He assured us and made sure everything went smoothly, advocated for us, and was very transparent with the process. Give this guy a raise, he goes above and beyond for customers. Giovanni was also a great help. Underrated dealership for sure! Service center a bit slow, but the employees on the floor make up for that. Richard made sure we got a good deal, and to that we’re thankful. THANK YOU!! (to add on, we were NOT going in there to get a car. it was purely to check out their trucks, and they offered us a deal we couldn’t refuse)

Visited this dealership twice to look at a specific vehicle, both times ended in wasted trips and broken promises. First visit: we showed up walk-in, no appointment, so when they told us the car was at another lot and would take 40 minutes, we were disappointed but understood. These things happen. Second visit: we called ahead, specifically asked them to have the car ready, and scheduled an appointment. They confirmed it multiple times with follow-up calls. We drove out there and were told the exact same thing. The car is at another lot. Wait time: an hour and a half. What’s the point of scheduling an appointment if nothing is actually prepared? To make it worse, the sales rep who personally promised us the car would be ready stopped picking up our calls the moment he realized we were unhappy. No apology, no attempt to resolve anything, just silence. Save yourself the time. Do not trust their appointment confirmations. Do not expect the car you want to actually be there. Budget extra hours for waiting on a vehicle you never even get to see. Completely unprofessional from start to finish.

This was the most pleasant car shopping experience I have ever had. I was immediately welcomed and didn't feel like a lost puppy like most dealerships, I was taken care of straight from the start, not pushed or forced into anything just because they wanted to make a sale (like most dealerships againnn) and I am in Love with my new car!! I felt comfortable with the process and understood the deal happening as opposed to feeling slighted with unanswered questions and too much money being spent. TURGO was so informative line by line, asked me about me and helped lead me to find the car that is best fit for me personally, financially and functionally! Thank you TURGO for your knowledge, patience and guidance and most of all, being so kind! (a lot of patience because I’m picky haha) I am so happy and love her soooo much!!