Ellis Automotive INC

I had an outstanding experience working with Rob at Ellis Automotive. He helped me purchase a brand new 3500 Denali Ultimate, and it was hands-down the smoothest vehicle transaction I’ve ever had. No pressure, no games, just straightforward communication and professionalism from start to finish. Rob and the team made the entire process effortless, and they’ve absolutely earned my trust and future business. If you’re looking for honesty and a great customer experience, I’d call Rob at Ellis.

The service team at Ellis was great to deal with. Listened to my description of issues over the phone and got me scheduled promptly. Their master tech checked over my vehicle and test drove it, unable to determine anything wrong. They called and asked me to bring him for a ride to show the exact driving conditions that cause the issue and determined it was a simple module relearn. They were very helpful and didn’t write off anything without proper diagnosis. Very pleased with the team!

Loved my experience here. My salesman (Rob) was very helpful and informative without pressuring me to make a decision. I was specific on what I wanted in my new vehicle and they were able to locate me one in less than a week and check off all my boxes. Very welcoming and upbeat atmosphere. Absolutely love my new GMC Acadia AT4.

What a rip-off....Charged my vehicle at the dealership today. They posted a .35/kw rate (very reasonable), but then whacked me over the head with a whopping $25 session fee. This was not clearly posted anywhere on the charger. Very deceptive and NOT standard practice. What a terrible way to treat your customers and I will skip browsing any new cars next time. Imagine going to a normal gas station and then realizing they added on a $25 session fee for pumping the equivalent of 8 gallons of gas.

I had a great experience purchasing my vehicle at Ellis Automotive, thanks to Tom. He is a terrific sales manager—knowledgeable, patient, and genuinely focused on helping me find the right vehicle, not just making a sale. He worked with me over several days and made the entire process easy and stress-free. Tom also did several follow up calls to make sure I was enjoying my new car and to make sure I did not have any questions. Wow! Thank you again to Tom and the entire Ellis Automotive team. I highly recommend them to anyone looking for an honest, positive car-buying experience.