Goodyear Auto Service

This has to do with Goodyear as a whole. Its decent. However, customers should be able to make an appointment online WITHOUT worrying about their appointments being pushed back. I for one HATE having to get a call telling me I have to push my appointment out another 5 days. SUCKS. There should be days and times available for us to see and choose. I'm just going to time my visits and take my car some place else where I can walk-in and get in that day.

Very disappointed with my experience at Goodyear. I brought in wheels with summer tires mounted and a set of winter tires, and simply needed them swapped and balanced. The wheels were already off the car, yet I was charged $155 — more than double what other shops charge for the same job. They also used clip-on weights on the backside of my aftermarket wheels instead of tape weights. Overpriced and not attentive to details — I won’t be back. Edit: I took another set of wheels and tires to Walmart. Same service. Half the cost. Photo of Walmart receipt attached.

Had a bad customer service experience here a few weeks ago, reached out to management. They listened to my concerns and validated my complaint, but said they had to reach out to their District Manager to talk about a reimbursement. It’s been two and a half weeks and they haven’t reached back out to me. And calling the customer service line for Goodyear has not been helpful, as I’ve been on 10+ minute waits every time I’ve attempted. For charging $129 an hour for their services, I’d like to think they appreciate their customer’s time as well.

I had a very disappointing experience at this Goodyear location. The service was subpar, and I was charged way over the fair price for the work done. They also struggled to help me apply for a credit card, which was quite frustrating. I definitely will not be returning, and it’s a shame that this place is inside a military base, as they really seem to lack proper expertise.

Excellent service and an honest team. I left my wallet on the passenger seat while it was being serviced. They returned it intact, nothing missing or disturbed. Thank you. Integrity matters.