Fenix Parts Binghamton (Previously Don's Automotive Mall)

Derrick is an amazing salesman in BINGHAMPTON NY branch and very courteous to deal with your auto parts purchasing need. He will go out of the way to help you find the part and give you a good deal on top. Very detail oriented and knowledgeable rep. I would give him more than 5 ***********

Worst place ever. Stranded out if town took 2 days tk get part delivered, and delivered broken part, then never ordered replacement part for 2 days. Then on 3rd day garage called and said ut never got delivered. NEVER AGAIN!! DONT USE THIS NIGHTMARE PARTS PLACE!

I called about a radiator 2 weeks ago but before that i looked on amazon for prices on a new radiator... with that being said they quoted me a USED ! RAD FOR 120 PLUS TAX !!! i told him i can get new for 88 shipped no core nothing. The guy on phone said the best he can do is 100 plus ny tax. Soooo stop buying their usef junk until they drop prices... greed is why were all broke and starving !!

Worst place since fenix bought it from Don's. When it was Gary's, they would give a straight forward price on to buy a car. Not no more with fenix. It's a guessing game of how much fenix is going to pay for junk cars. This place has become complicated to deal with. I called Ben Weitsman's and they give me an straight forward price for the car no guessing. Took it there got paid no questions asked. You can't put extra junk in a car at fenix and they won't pay you for it. they only pay you registerable weight of the vehicle not scale weight. So if you put extra junk in the car you're giving it to them. The founder of Gary's should be upset that they're dragging his name through the dirt mud. As far as fenix take over Don's place has gone DOWN HILL! They're warranties, aThey don't stand behind The warranties anymore. They shortchange you on your labor warranty. They don't check out parts like Dons used to do when it was Don's automotive mall. They just send you whatever they have never been checked out and just hope for the best. then when they're junk after installing them they don't want to stand behind their warranty they're short changing on your labor claim and it's not only the first motor they send you that's junk they'll send you the second motor that's junk and just keep sending you and keep screwing you over. I used to use Don's automotive Mall faithfully because they did check out the parts and very seldom you ever got a bad part from them and if you did they stood behind their warranties. With Phoenix the honest mom and pop Don's automotive Mall is gone for good. If they'd spend more time in customer service instead of company policies that are ridiculous they'd have a better customer relations business.

Bad customer service ⚠️ parts in poor paint condition ⚠️ I decided to buy a door and a rear bumper in the same color as my car to avoid painting it, but it turned out that the ones I bought here were in worse condition, with lots of scratches and dents. When you buy parts here you have no idea what condition they are in since not even they themselves know, personally I will not buy anything here again due to the poor customer service and the poor condition of the parts I bought. The excuse they give me is that they are used parts. To which I respond, if you inform me beforehand of the conditions of the parts, I will not buy them.