Haviland Auto Repair

I dropped a friend off at this auto shop to pick up her car. On the way out, I hit a curb but didn’t see any visible damage to the car so I drove home. When I got home, I called the shop because I could feel something was dragging while driving. They told me to come right back over and fit me in immediately. I was obviously embarrassed about what happened, but they were incredibly kind about it. They put my car up on the lift within minutes and diagnosed the issue - a cracked transmission mount. They ordered the part locally, gave me an incredibly fair estimate, and told me the car would be fixed the next day. I haven’t picked up the car yet so I can’t speak to the quality of their work but I was very impressed with their kindness. They even offered me a ride to my kids’ school because they overheard me on the phone trying to arrange pickup with my husband. I’ll update once the car is fixed but I’m very impressed with their service so far and confident that my car is in good hands.

I’ve been going to Haviland Auto Repair for years for inspections and minor repairs—Scott, the owner, has always taken good care of me. This morning, while waiting to have my car inspected , I overheard a conversation about tariffs and price hikes. When I paid, I asked Scott what he thought. He was clearly frustrated. Wholesalers are blaming the rising costs on tariffs, which means he has to raise prices too. He called it BS and said he hates charging customers more. Just wanted to give a shout-out to one of the good guys—an honest, hardworking small business owner who truly looks out for his customers. Thanks Scott!

I had a deeply disappointing experience at Haviland Auto Repair on April 21, 2025, around 3:45 PM, and I feel compelled to warn others about the unprofessional behavior of the owner, Scott DeLucca, and his uncle. I walked in for a New York State vehicle inspection, a service they advertise, but from the moment I arrived, Scott was dismissive. He immediately assumed, “You’re probably here for an inspection, that’s the only time you come,” which set a negative tone. Before I could even respond, his uncle chimed in, bringing up an irrelevant issue about tires I supposedly didn’t pick up two or three years ago. What does that have to do with my inspection? Absolutely nothing. It felt like a deliberate attempt to shame me and avoid doing their job. I expected to be treated with respect as a customer, but instead, Scott and his uncle teamed up to make me feel unwelcome. They didn’t offer to inspect my vehicle, nor did they provide an appointment, which they are legally required to do under New York State law (§ 79.8(c)—if they can’t inspect your vehicle right away, they must offer an appointment within eight days). Instead, their hostile attitude left me with no choice but to walk out—it genuinely felt like they threw me out for no reason other than their own bad attitudes. This isn’t just a matter of poor customer service—it’s a failure to meet their legal obligations as a licensed inspection station.

Decided to try a new mechanic in town after my last go with a different place, well I got socks/struts replaced all around, $1600 ! And the back passenger end was still bad , I brought in 2 more times so he could figure out what was wrong and fix it he said it only needs some spray and the sound would go away. So I bring it to Toyota and they said strut is bad leaking oil , so they gave my pics of it brought it back to Haviland auto and they still didn’t fix it and didn’t believe me when I said Toyota said part was bad, showed him pics he got pissed off at my giving my a attitude about how hes losing money because parts suck these days. He said he fixed it (3rd time being in there) and nope still not fixed. I won’t trust these local shops anymore.

I was driving to work from CT when i heard some unfamiliar noises coming from my work Van. This was the closest auto shop and the ONLY one that know exactly what was going on. As soon as he heard the noise he know what was wrong! Highly Recommend !! Thank you Haviland Auto Shop !