BJ's Tire Center

Waited over 2 hours, with an appointment, to get a nail hole fixed and tire rotation for them to not even do anything and tell me I would need to come back a different day. The warranty you get when you buy tires from them is a joke. I would never recommend any bjs tire center.

I'm hoping to improve this Tire Center's rating, because I had truly exceptional service today! I ordered and paid for my tires online and made an appointment to have them installed at this Center. The online system does seem to have a few scheduling issues, but I received a call several days before my appointment date and we were able to adjust. Even though this BJ's seems short-staffed (like so many businesses these days), the employee who took care of me, Craig, was great. Literally, a one-man wonder. From handling the phones to installing the tires, he was professional and friendly at every step. He even took the time to show me the "wear and tear" on my previous tires and taught me how to check tread depth in the future. I appreciated that he was helpful and informative without making me feel like "just another woman who knows nothing about cars." At the end of the service, he let me know that if I had any issues at all with the tires, that I could come right back and it would be taken care of.

I ordered tires online two weeks ago and booked an appointment at my local club store for today. I received a confirmation email immediately, and then today I went to my appointment only for the attendant to tell me he couldn't find the appointment or order. The employee was nice and understanding so this review does not reflect his performance, but rather the ineffective online order/appointment/customer communication aspect. I've reached out to BJ's support and may update this review depending on the response. For now, stay far away - the bad reviews here are legit.

The other reviews are right. Who ever was working there Nov 26th at noon booked me for an appointment today. When I came in the person working there said I'm not in the system. I exchanged all my information, type of car, tire size and they gave me a date and time. Either they are lieing because they are under staffed. Or they have a serious issue with their system. Either way you cannot trust a place who consistently tells customers appointments that do not exist. Management should check into this considering all the people saying the same thing.

So I go two days during the week during POSTED open hours. All lights on but door locked and not a soul in sight. Then I called and someone picked up the phone. I explain I’m not sure of my tire size but have the year, make, model of my car can they help and tell me what tires I will need? The gentleman replied “our servers are down and I can’t look up the information for you”. So I say ok I’ll try back later! (now it’s 4th attempt to price out) I call one last time they put me through to tire shop today and it’s open but NO ONE picks up. Cmon this is unacceptable, if you’re not making much on tire sales the impossible service is probably why. I think you need to hold someone accountable for the severe lack of service to members. That’s why we pay for membership to have access or more reasonably priced items. Given how much time was spent on trying to get information on purchasing tires you should pay me. Very frustrating poor service!