If i could rate 0 stars i would i attempted to call at 7:30am during regular hours to see if there was room for a walk in, was transferred to automotive and they picked up the phone didnt say a word and immediately hung up, so I drove in and I tell the guy id like an oil change he first says are you okay with waiting a few hours i said yea that's fine then he says hold on a minute scrolls through his tablet and goes honestly your car probably wont get done until 2:30-3:00pm were double booked on every appointment. I left and opened the Walmart app and there were appointments open from 10:30am-3:00pm. The technician could've just said he didnt want to do it but instead he crafted a lie, if they were short handed and just didnt have the people he could've just said that too but he didnt. I will not be returning to this walmarts auto center geneseo walmart is way better which is why I see alot of faces that used to work at hornell in geneseo
View on GoogleWalmart Auto Care Center
Mechanic in Hornell, NY
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About This Shop
A trusted independent automotive service facility in Hornell, NY, specializing in general maintenance, diagnostics, electrical, and tires. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:00 AM – 7:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Absolute dog water for any kind of service, or customer service. Made an appointment for a simple oil change a week in advance at 730am. Dropped off at 715am and was told they were already behind for the day. Then get a call at 9am telling me they don't have the oil filter for my car, and I need to go buy one from another store that is located across their parking lot then bring it in to them. Unfortunately nobody told me I was required to bring the parts for the oil change I was paying for, and even more unfortunate that common sense was ignored and they could not comprehend that they currently had possession of my car I would need to travel to shop for them. Maybe I got it wrong and they just let you use their lift for an oil change and the customer is required to bring their own oil, filter, and do the work themselves? I shoulda read the fine print.
View on GoogleI have to share a review. I tried the Walmart auto shop for the first time. I needed a battery and the low prices for my replacement was simply amazing. It would have been double or even triple the price anywhere else. Some people said don't go there but the service techs were helpful and polite. You'll need to quit complaining about in and out not fast enough. These guys are doing the best they can they get busy sometimes. I told them take your time, I walked around and my car was done in an hour and a half. So what ? That's why you get a battery for 75 bucks, installed. Give em a break !
View on GoogleIf you're in a rush - do NOT use. Not quite sure what the purpose of setting an appointment is if they're just going to start the car whenever they want regardless. Appointment for a 4 tire install was for 5pm. Dropped the car (to 2 empty bays, no cars in front of us) at 4:51pm. Got notification that they started working on the car at 5:22pm. Received the notice they were done at 6:49pm. Any other tire shop you'd be in and out in 45 minutes tops (and that's a mom and pop shop without extra fancy lifts and things). Then to charge $20+ a tire is ridiculous. Last ditch effort, I'd use again but I'd make sure I have. 2+ hour slot available in my schedule.
View on GoogleI left my car knowing they were full for the night.... gotta notification the car had 2 new tires 45 minutes after the drop off.
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