I am extremely disappointed in the service here. I was just there o. Friday and this man tried to say my car was burning oil, he didn’t even have the correct miles on the car, he kept insisting he was correct, he never even changed my oil, to busy inspecting other parts on my car. I asked him not to look for anything else on my car and just finish the oil change, he brought my car out to me? With no oil change? He said that he assumed I wanted to leave? I said I brought my car here for an oil change, why wasn’t it done. He said you will have to go to the back of the line now there are other customers. I said can you at least put some oil in my car it needs it. He was then extremely rude, he never said a word and never even told me when he brought my car around. I will never go back there! I can’t believe you hire people like this!
View on GoogleGaffey's Fast Lube
Mechanic in Herkimer, NY
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About This Shop
A trusted independent automotive service facility in Herkimer, NY, specializing in general maintenance, diagnostics, and oil change. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:30 AM – 5:30 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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The guy that waited on me rolled his eyes when I said I have been here but this car had not. He treated me with a cold shoulder. I have never been treated so bad here. Another customer walks in and he was way nicer to him
View on GoogleThese guys dripped oil on my air filter (2007 Dodge Nitro) and looking at the invoice, charged me for a replacement despite never doing so. Crooks. They deserve to be investigated for this.
View on GoogleThey got me right in, performed oil change very quickly, we’re very courteous, highly recommend
View on GoogleThis place has uneducated people working here. I purchased a gift certificate for my son to take his car for an oil change. He knows nothing about oil changes since he's a new driver. So I figured I'd save him the confusion and buy a gift certificate for the lowest priced oil change. The garage knew the exact make and model of his car. So it was determined on what kind of oil he was going to need. He took the gift certificate and the receipt with all the details to this place a few hours later. As soon as my son handed them the receipt and gift certificate, they asked him if he wanted full synthetic. My son, not knowing what that even means, said yes. Oil change was done, and the cashier is asking for more money. My son then calls me to tell me they want more money. So he hands the phone to the cashier. I then had to explain to him that I specifically purchased the gift certificate with the exact service in the description on the receipt and there was no need to try to upsell to someone that has no idea what the difference is in oils. He expected me to pay more over the phone, for which i refused. He then made my son wait even longer by removing the synthetic blend that he just put in, just so he could give him the oil that I paid for in the first place, which is the standard oil. I'm not sure where they find such incompetent people. I will never use this place again for anything.
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