Joe and his team were nothing short of incredible. I pulled in about 5 minutes before closing (which I felt pretty badly about) and they were happy, friendly, and eager to assist me. In addition to doing a great job replacing my vehicle’s oil, they also replaced my corroded battery. While replacing the corroded battery, one of the bolts snapped off, which was no fault of their own. Because the bolt was a special Honda part and was needed to install the new battery (making it so I was unable to leave without it), member of their team had to drive to 3 different auto parts stores to find the specific bolt to get my vehicle up and running again. This put them almost 2 hours post closing time. The whole time they were really kind hearted about it, had an amazing attitude, and were telling me jokes to help the time pass by while we waited for their team member to find the part, purchase it, and bring it back. I was really blown away by the level of customer service - you really hardly ever see it as this extraordinary level. I then returned a few days later to complete an inspection, and that process was also amazing and painless. I recommend this Valvoline to anyone and everyone. These guys should receive a huge award!
View on GoogleValvoline Instant Oil Change
Mechanic in Guilderland, NY
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About This Shop
A trusted independent automotive service facility in Altamont, NY, specializing in general maintenance, diagnostics, electrical, and oil change. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Decided to go back again to this location in guilderland, New York. Had a good experience. The last time had the car winterized so I spent a little bit more but it was worth it. This visit the staff was very friendly, was very quick. Nice simple oil change. I enjoyed it. I will definitely be returning next time. It's due for an oil change
View on GoogleVery good customer service and the associate keeps you informed of what is happening and what you may need. The wait isn't long and you stay in the car for the whole process. Coupons are available on line and they help with the cost.
View on GoogleGreat experience. I had a guy named Joseph, who was extremely easy to work with. Straight to the point and kind. Would recommend.
View on GoogleWhy make an appointment when the time is not honored? I showed up 10 minutes before my scheduled appointment and had to wait 20 minutes after my scheduled appointment time to be seen, After my inspection was completed my right side front passenger door alarm started to go off. It had never gone off before this appointment before. So in writing honestly I am not satisfied with the experience.
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